Dashboard repeated error "A task with ID .... Does not exist"

Does anyone know where Acronis B&R stores the task information?

Hello Jerry,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Backup plans are located at "C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Policies" and "C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\PolicyStatistics"

Task scripts are located at C:\Documents and Settings\All Users\Application Data\Acronis\TrueImage\Scripts, but you can view them only during the task execution, they should be deleted after the task is completed. 

To resolve the issue please do the following:

1. Open the operation log of the program;
   

2. Find the respective error entry and note the name of the mentioned script. For example:

   Error 1 108 (0X1006C) 10/29/2008 12:09:02 No such script "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

3. Download Acronis Scheduler Manager.

4. Run the schedmgr.exe file and issue the following command:

   get list

5. In the list of displayed tasks, note the number of the script that has the same name as the one that produces error entries in the log. For example:

   1-3 ~*TrueImageNotify* /dummy / script: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4" /uuid: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

6. Issue the following commands:

   task [Script Number]
   task delete

   For example:

   task 1-3
   task delete

7. If there is more than one task that produce error entries, repeat the procedure for each of them separately.

   Thank you.

Hi.

I got the same error message - different task id thou.

I have now tried the "Acronis Scheduler Manager" on the two PC's that mentioned the "machine" in the log view.

But I cannot find the ID on either of the PC’s.

I have also checked:
On my XP:
"C:\Documents and Settings\All Users\Application Data\acronis\backupandrecovery\MMS\Policies"
and
C:\Documents and Settings\All Users\Application Data\acronis\backupandrecovery\MMS\PolicyStatistics"

On my Win7:
"C:\ProgramData\acronis\backupandrecovery\MMS\Policies"
and
"C:\ProgramData\acronis\backupandrecovery\MMS\PolicyStatistics"

with out any luck.

I'm using Acronis Backup & Recovery 10.0.11639.

Rune

Hello Rune!

Thank you for finding time to join us on Forum and report about the issue!

In case Oleg's solution didn't help you, I would suggest you to perform the following actions:

1. Run Acronis Scheduler Manager and issue the following command
   task zap
   This will clear all tasks traces from the machine
2. Download Scheduler Update and run it. It will update all necessary components
3. Reboot the machine
4. Recreate the tasks

This should resolve the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hi Yana

Thanks for answering my question.

Before I zap the tasks - I would like to know if there is a way to export the tasks, so that I can import them again after confirming that the rouge task is not running anymore?

kind regards
Rune

Hello Rune!

Thank you for your question.

I regret to inform you that currently such option is not available. We have sent the request for it to our Product Management and Development teams, but still do not have any information regarding release of this function.

However I will send your comment to them, so that they could be aware that this feature is highly expected. Your opinion is very valuable for us, and I'm sure that every comment or request of this features brings it release date closer.

Thank you for understanding and patience!

Hello. I have had the same problems discussed in this thread and have done all steps suggested here only to be once again frustratred by the software's failure to perform a scheduled back-up. As the software is incapable of waking a sleeping computer to run a task, I separately scheduled a Windows wake command a minute before the Acronis scheduled task. I even changed the windows registry to make sure that the system stayed awake long enough for the task to perform. Tonight my 6.59 windows wake-up worked but the 7 PM daily Acronis incremental backup (which should have defaulted to a full back-up as there was no full back-up in the target folder) failed to start. This time there is a new string of errors in the log. Four of them are timed 5.40 in the afternoon and say "Failed to obtain the required volume information" and the last one at 7pm once again reads "A task with ID...does not exist". I would like this resolved if possible please. Here is the Task ID error:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Type: Error
Date and time: 7/2/2010 7:00:03 PM
Backup plan: [None]
Task: [None]
Code: 9,437,201(0x900011)
Module: 144
Owner: Acronis Agent User
Message:
A task with ID '4E8D81F0-EA23-4E71-BFF4-A7754FFB3D77' does not exist.
Additional info:
--------------------
Error code: 17
Module: 144
LineInfo: 5ee2c4bb8ba04af6
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: A task with ID '4E8D81F0-EA23-4E71-BFF4-A7754FFB3D77' does not exist.

And here is one of the four other errors:
----------------------------------------------------------------------------------------------------------------------
Log Entry Details
----------------------------------------------------------------------------------------------------------------------
Type: Warning
Date and time: 7/2/2010 5:40:42 PM
Backup plan: [None]
Task: [None]
Code: 1,048,576(0x100000)
Module: 16
Owner: Acronis Agent User
Message:

ERROR: 0x0010C42C:0x0000
TEXT: Failed to obtain the required volume information.
LINE TAG: 391BA231793BC6FE

----------------------------------------------------------------------------------------------------------------------

In addition I have just now run schedule manager AGAIN and deleted task 1-6 which was the offending task.

Also my back-up plan does not invoke a Differential Back-up so why would the log for the plan say that one was created when it was not?

And today yet another error log and a failed back-up. It really is painful!

Type: Error
Date and time: 7/3/2010 7:00:02 PM
Backup plan: Regular Backup
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Ian@DESKTOP
Message:
Task 'Full backup' failed: 'Failed to run the task: unexpected conditions.
Additional info:
--------------------
Error code: 110
Module: 9
LineInfo: 652a61e599f14d6a
Fields:
Message: Failed to run the task: unexpected conditions.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943727
Message: Logon failure: user account restriction. Possible reasons are blank passwords not allowed, logon hour restrictions, or a policy restriction has been enforced
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0009006E+0x0000FFF0

and yet another

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 7/3/2010 8:28:39 PM
Backup plan: [None]
Task: [None]
Code: 9,437,201(0x900011)
Module: 144
Owner: Acronis Agent User
Message:
A task with ID 'AFE1E981-F5A7-45B0-B89F-B8D2BF7000C7' does not exist.
Additional info:
--------------------
Error code: 17
Module: 144
LineInfo: 5ee2c4bb8ba04af6
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: A task with ID 'AFE1E981-F5A7-45B0-B89F-B8D2BF7000C7' does not exist.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00900011

The software should just do what it is supposed to do without having to download oddball patch routines. ...so the last mystery task ID was 1-5 which I just now deleted. now "get list" shows a gap between 1-4 and 1-7. What next to try please?

Next day and yet another garbage entry in the log:

AND NOTE I HAVE NOT SET UP ANY 8 O'CLOCK EVENT AND I HAVE PREVIOUSLY ZAPPED THE TASK LIST WITH THE ZAPPER DOWNLOAD!!!!!!
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 7/4/2010 8:00:03 PM
Backup plan: [None]
Task: [None]
Code: 9,437,201(0x900011)
Module: 144
Owner: Acronis Agent User
Message:
A task with ID '4DD61800-5F66-4DE3-81A8-167AC8CE67EB' does not exist.
Additional info:
--------------------
Error code: 17
Module: 144
LineInfo: 5ee2c4bb8ba04af6
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: A task with ID '4DD61800-5F66-4DE3-81A8-167AC8CE67EB' does not exist.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00900011

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
...so I deleted task 1-7. With tasks up to 1-59 in the list I can't see an early end to this daily waste of time. It just has me wondering whether a RAID mirror might not have been a better way to go than to waste so much tim and effort on this software.

NOTE I AM A LONG TERM USER OF ACRONIS HAVING USED OLDER VERSIONS WITHOUT ISSUE FOR YEARS! THIS VERSION 10 IS A DOG'S BREAKFAST.

Another day and still no resolution from Acronis. Not even an answer after days of postings. The logo at the top of this page says "compute with confidence". An immediate answer to all customer queries might instill some confidence, but not even an answer after several days. This is really not good enough. Please refund my payment as I wish to remove this useless softare from my computer.

This program really is supposed to do little more that copy files from place A to place B on a schedule. Hardly a tall order.

I am looking forward VERY IMPATIENTLY for a response!

Ian,

I'm not an Acronis tech, but there seem to be multiple issues at work here. BTW, if you think Acronis is frustrating I encourage you to try some of the competing products. I think you'll find "scheduling issues" to be common in the backup world, though I confess I am at a loss as to WHY this is the case.

The credential issue seems to be a completely different problem than the "A task with ID .... Does not exist" issue. Understood, you just want the program to work, and ANY error is a problem, but I think in troubleshooting it's important to distinguish the difference.

I find it highly suspicious that your 7a job has a failure occur at 7p. I would check that the time on the machine is accurate as well as the scheduled event.

You posted the problems on a Friday and seem very upset that "days of postings" yield no result. Is Acronis open on weekends? If so is weekend support standard, or a premium service?

Oleg,

Thank you for the initial instructions. I've followed them and hope it resolves my error messages. If not, I'm sure you'll be getting emails from me similar to Ian's. ;)

Hello Ian and David!

Ian, thank you for your comments! Your question was already addressed in your other thread. Will be waiting for your response.

Dear David! Welcome to our Forum, it's nice to have you with us! Thank you for your kind comment, I really appreciate it. I'm quite sure that Oleg's instructions will resolve the issue, but should it persist: feel free to leave a comment with the details here or contact any Forum moderator via PM (Unfortunately Oleg is no longer available on Forum due to internal company reasons). We will find another solution.

We're available 24/7, but unfortunately we do not guarantee immediate technical response, so for emergency cases we suggest to contact Technical Support directly. However, we will always be glad to assist you and address all your questions!

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

It worked! Came in this morning and no errors in the log, just sweet green notifications saying that the backups succeeded.
Now to solve my "partition error" problems being reported by Acronis on the other machine.

Dear David!

Thank you for your comment and for letting me know that the issue got resolved, I'm really glad to hear it! And I will surely be glad to help you with "Partition error" issue you've specified!

Unfortunately that's a very common error, so in order to fix it we need to find out the reason. The issue could've been caused either by snapapi glitch or errors on the drive, but I'd like to avoid guessing in this situation and provide you with straight and correct solution. This situation requires investigation.

Could you please open a separate thread with specifying the following information regarding this problem?

1. Exact sequence of steps performed before you've encountered the issue
2. Acronis Info from the machine you receive the error on
3. Acronis Report from the machine you receive the error on

After that please send me the link to the thread via PM. This diagnosting information will help me to localize the issue and find an appropriate solution for it!

Thank you for cooperation in advance! Waiting for news from you.