Deployment State

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I have a backup policy that I am applying to a handful of machines and am experiencing a couple of issues:

First, one machine errored out when the policy was applying so I revoked it.  Now the deployment state is set to 'revoking'.  It has been in this state for over 24 hours.  When I try to revoke it again I get an error message popup that says, "Failed to change state of the policy from 8 to 8."

 

Second, The deployment state is set to 'deploying' on a couple of machines.  It has been in this state for over 24 hours. The policy is red and the state column says error.  If I click on the policy and view log this is what I get:

Every 10 minutes it adds the plan and then removes it

<event id="1" type="Information" time="8/20/200912:48:58 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was removed." code="11,863,565(0xB5060D)" module="181" Owner="Administrator@ASPACRV" />
  <event id="2" type="Information" time="8/20/200912:48:58 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was created." code="11,863,564(0xB5060C)" module="181" Owner="Administrator@ASPACRV" />
  <event id="3" type="Information" time="8/20/200912:38:58 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was removed." code="11,863,565(0xB5060D)" module="181" Owner="Administrator@ASPACRV" />
  <event id="4" type="Information" time="8/20/200912:38:58 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was created." code="11,863,564(0xB5060C)" module="181" Owner="Administrator@ASPACRV" />
  <event id="5" type="Information" time="8/20/200912:28:58 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was removed." code="11,863,565(0xB5060D)" module="181" Owner="Administrator@ASPACRV" />
  <event id="6" type="Information" time="8/20/200912:28:57 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was created." code="11,863,564(0xB5060C)" module="181" Owner="Administrator@ASPACRV" />
  <event id="7" type="Information" time="8/20/200912:18:57 PM" policy="ASP DMZ" task="[None]" InstanceType="Machine" Instance="ASPEMS1" Machine="ASPEMS1" message="The backup plan was removed." code="11,863,565(0xB5060D)" module="181" Owner="Administrator@ASPACRV" />

Thanks for the help,

Steve

 

Thu, 08/20/2009 - 17:59
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Posts: 17
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Hello Steve,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

We are unable to find the exact reason of the issue without diagnostic files. We have released a new build # 11105, please update the current build and see if the issue remains. If the issue persists, please collect the below information and create an e-mail request or contact Live chat service available on this page, under Contact us click on the Start here button and follow the step-by-step guide.

1. Download the file;
2. Run the downloaded file.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Please obtain AcronisInfo file from the computers with Management Server and Agent installed.

Thank you.

Fri, 08/21/2009 - 11:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Steve Norwood wrote:

I have a backup policy that I am applying to a handful of machines and am experiencing a couple of issues:

First, one machine errored out when the policy was applying so I revoked it.  Now the deployment state is set to 'revoking'.  It has been in this state for over 24 hours.  When I try to revoke it again I get an error message popup that says, "Failed to change state of the policy from 8 to 8."

 

Second, The deployment state is set to 'deploying' on a couple of machines.  It has been in this state for over 24 hours. The policy is red and the state column says error.  If I click on the policy and view log this is what I get:

Every 10 minutes it adds the plan and then removes it hanks for the help,

Steve

 

 

Any luck traking down the issue with this?  I am having similar issues.

 

Thanks,

Gary

Mon, 08/31/2009 - 14:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

I'm also experiencing this issue now. Its just on one machine, we've been trying to roll out ABR10 to the rest of our enterprise but ever machine we install it on has a new issue all on its own. This one has us stumped.

Wed, 03/03/2010 - 18:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

I have been able to work around this issue on most servers by...
Removing the server from the Acronis Policy/Management Server, restarting the Acronis Scheduler2 Service & Acronis Managed Machine Service on the server with deployment issues, then adding it back to the Acronis Management server/policy.

Not sure why, but this has resolved the issue on most servers for me.

Hope that helps,

Gary

Wed, 03/03/2010 - 19:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

We have the policy set to inherit under the group that its in. I tried removing it from the group, checking the policy was revoked and proceeded to restart the service as stated. I then added it to the group and noticed it has different errors trying to reapply the policy.

I may have to delete the vault, policy and group and start over. Looks like i have credential problems (I've double checked everything and its all fine from what I can tell)

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Entry Details

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Type:                Warning

Date and time:       3/3/2010 1:38:44 PM

Backup plan:         [None]

Task:                [None]

Managed entity type: [None]

Managed entity:      [None]

Machine:             TUC-DC.domain.laron

Code:                11,665,415(0xB20007)

Module:              178

Owner:               backup

Message:             

  Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.

Additional info:

--------------------

Error code: 7

Module: 178

LineInfo: 23383ec1b1074bda

Fields:  $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe

Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.

--------------------

Error code: 33

Module: 162

LineInfo: a9eb70aa1c10e9c5

Fields:

Message: Failed to create the backup plan.

--------------------

Error code: 34

Module: 162

LineInfo: 5ff111dc99e03d2b

Fields:

Message: Failed to create the archive.

--------------------

Error code: 640

Module: 64

LineInfo: a1d3981537c6874d

Fields:  IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe

Message: Failed to open the metadata directory.

--------------------

Error code: 36

Module: 64

LineInfo: 97675718d2b52ce2

Fields:  path : domain\backup

Message: Failed to set the logon information for the backup location.

--------------------

Error code: 20

Module: 4

LineInfo: f35f747b3b21fac5

Fields:  function : WNetAddConnection3W, filename : \\tucbackup\backups

Message: Access to the file is denied.

--------------------

Error code: 65520

Module: 0

LineInfo: bd28fdbd64edb8bc

Fields:  code : 2147942405

Message: Access is denied

--------------------

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Wed, 03/03/2010 - 19:48