Disappearing Items in Backup Plans and Tasks

Hi There,

For the past few weeks I have been having a problem on one of our servers running ABR10 Build 10.0.11133. Periodically it will loose all the Backup plans and the backup won't run successfully.

In the process of troubleshooting this problem I have performed the actions on this KB article 3734 several times (http://kb.acronis.com/content/3734), performed a complete uninstall of the software using both "add and remove programs" and a manual uninstall (http://kb.acronis.com/sites/default/files/content/2009/07/2975/win2003x…). The issue still persists.

Unlike KB 3734 I have a different error in the logs an example of which is as follows:

Log Entry Details
Type: Warning
Date and time: 17/11/2009 09:34:34
Backup plan: [None]
Task: [None]
Code: 1(0x1)
Module: 0
Owner: Acronis6C4B7CF02AEB2
Message:
ProtectedStorage.GetBlobItem failed

Additional info:
--------------------
Error code: 1
Module: 0
LineInfo: f0083feb2458049b
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: ProtectedStorage.GetBlobItem failed

In addition to this I have attached a dump from AcronisInfo.exe and AcronisReport.exe to this post.

Edit: As of today when I try to create a new backup plan and I choose 'Disks/Volumes' the 'Data to Back Up' window does not display any partitions it reports There are no items to show in this view. I have restarted all the Acronis services but the problem remains. If i choose 'Files' as my source type it will show everything as it should.

Regards,
Andy