Skip to main content

Doesn't show 2nd hard drive, only shows the 1st & 3rd.

Thread needs solution

I had problems with Norton Ghost so I uninstalled the program and installed Acronis True Image PC Backup & Recovery, everything works ok except it only shows 2 drives from the 3 I have, it shows the "C" drive which is the mailn drive and the "G" drive which is the backup drice, it doesn't show the "F" drive. Ghost backed up the "C" & "F" drive to the "G" drive, why doesn't Acronis show all 3 drives, did I waste my money???

Thanks

0 Users found this helpful

1. Is this drive omission from inside Windows (what version) or when booted from the Rescue CD>

2. What type disk (Sata, etc) is missing?

3. If you have not done so, assign  names to your hard drives so the unique names can be used as the identifier. The Rescue CD is Linux based and the drive letters may differ when booted from the Rescue CD.

4. If this drive omission is when booted from the CD, then try some of the suggestions listed in the "Read Me First" posting on this forum for some suggested alternatives in your Recovery CD creation. Also, you could download the iso file from your registration page.

The ommision of the "F" drive is in the Acronis proigram under computer backup, it only shows the "CV" drive (primary) "G" drive  (backup drive / the "F" drive letter is missing, all 3 are sata drives, I use Windows XP Pro with SP-3/ all drives does show in the window but not on the backup screen. When I used Norton Ghost before I had problems all 3 drives showed and it backed up the "C" & "F" drive to the "G" drive.

Suggest you post a screen capture of your Windows Disk Management graphical view so we can see how your partitions/drives are constructed.

What Windows version (xp or vista32-64, etc)?

Is your problem when booted into Windows or when booted into Recovery CD? I am not sure of your response.

Hello all,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Victor,

If you experience the issue under Windows, please install SnapAPI380 update available here, reboot the computer to complete the changes and see if the issue remains.

If you experience the issue under Acronis Bootable Rescue Media, please follow the advice of GroverH, log in to your account, go to the Registered products section -> Bootable media. Download the file and create another Acronis Bootable Rescue Media based on ISOLINUX.

You can find more information on how to burn an ISO image to a CD here and here.

If nothing helps, please download Acronis Report utility available here and run it, create a report and attach to your post.

This would provide us with detailed information on the hard disk partition structure.

Thank you.