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Hello

i have read a lot of the error message that occurs from the "mms.exe",
but the most errors happend while the backup-process.

On my Server (Win 2k8 R2 Standard) the backup-process works fine,
but when the e-mail notification should be sent there comes the
error of the "mms.exe".

In our company we have 3 different smtp server, who works with the
other programs - i have tested all of them - no one works.

I have an german OS so i dont post the message..if you want
the error message i will post it for you.

regards
georg

0 Users found this helpful

Hello Georg!

Welcome to our Forum, it's nice to have you with us! I understand your concern, and will be glad to help.

There can be several reasons for this issue, and in order to solve it we need to localise the cause.

Please gather the following diagnostic data: 

  1. Exact sequense of steps performed
  2. Acronis Info
  3. If a crash occurs, Userdump

After that please submit a support case with the information attached, and let us know its number.

Should you have any additional questions or concerns, please, let us know, we will be glad to help.

Thank you!