Email notifications on full drive

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Posts: 1
Comments: 0

I'm having issues with Backup & Recovery 10 Server for Windows.

I have the following settings under Clean up archive:

When there is insufficient space while backing up.
When there is not enough space for storing a backup that is being created, the oldest backup will be deleted.

The problem is I am receiving two email notifications, first the following:

__________________________________________________________
Operation is waiting for user interaction.
Description:
Information: There is not enough space in the backup destination.
Details: Free up additional disk space to continue. You can either empty the Recycle Bin or delete old data files.
Click Retry to try again or click Cancel to cancel the operation.
__________________________________________________________

And then I get the following follow up notification:

1 Information 9/26/2010 7:00:06 PM Priority changed to Low.
2 Information 9/26/2010 7:00:08 PM Analyzing partition '0-0'...
3 Information 9/26/2010 7:00:08 PM Analyzing partition 'D:'...
4 Information 9/26/2010 7:00:08 PM Analyzing partition '0-0'...
5 Information 9/26/2010 7:00:09 PM Analyzing partition 'E:'...
6 Information 9/26/2010 7:00:09 PM Analyzing partition '0-0'...
7 Information 9/26/2010 7:00:10 PM Analyzing partition 'C:'...
8 Information 9/26/2010 7:00:10 PM Analyzing partition '0-0'...
9 Information 9/26/2010 7:00:10 PM Analyzing partition 'D:'...
10 Information 9/26/2010 7:00:11 PM Analyzing partition 'C:'...
11 Information 9/26/2010 7:00:12 PM Create Full Backup
From: Disk '3', NTFS (C:)
To file: "file:E:\Sunday_2010_09_26_19_00_05_342D.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: C:\DOCUME~1\User\LOCALS~1\Temp\acr1F98.tmp,

12 Information 9/26/2010 7:00:12 PM Pending operation 147 started: 'Creating partition image'.
13 Information 9/26/2010 7:00:12 PM Locking partition 0-0...
14 Information 9/26/2010 9:51:48 PM The disk is full.
Additional info:
--------------------
Error code: 4
Module: 4
LineInfo: c4ab60a831327f3f
Fields:
Message: The disk is full.
--------------------
15 Error 9/26/2010 9:51:49 PM There is not enough space in the backup destination.
Free up additional disk space to continue. You can either empty the Recycle Bin or delete old data files.
Click Retry to try again or click Cancel to cancel the operation.
16 Information 9/26/2010 9:51:57 PM There is not enough space in the backup destination.
Free up additional disk space to continue. You can either empty the Recycle Bin or delete old data files.
Click Retry to try again or click Cancel to cancel the operation.: User response: ⎂Retry
17 Information 9/26/2010 10:53:18 PM Pending operation 147 started: 'Creating volume image'.
18 Information 9/26/2010 11:46:00 PM Pending operation 144 started: 'Saving partition structure'.
19 Information 9/26/2010 11:46:00 PM Pending operation 144 started: 'Saving partition structure'.
20 Information 9/26/2010 11:46:00 PM Pending operation 144 started: 'Saving partition structure'.
Task 'Full backup' has succeeded on machine 'server'.

__________________________________________________________

It appears to be doing the job and deleting the oldest backup as far as I know as the job repeats itself and then succeeds. I am not clicking 'Retry' as it is reporting, it is doing all of this on it's own.

My problem is I have these notifications going to the client, and they are under the impression there is a problem. Why am I getting notifications about failed backups and then a second email saying it failed and then that it succeeded afterwards.

Is this a glitch?

Mon, 09/27/2010 - 14:51
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Derek,

Thank you very much for posting. I will definitely assist you.

This issue can be caused by several factors. If you have enabled several options in the backup options menu, such as:

- Do not show messages and dialogs while processing (silent mode)

- Re-attempt if an error occurs.

What happens is, the backup at night fails around midnight, then because of this additional setting - When there is not enough space for storing a backup that is being created, the oldest backup will be deleted, the oldest backup gets deleted and in the morning the backup completes successfully because some extra space was freed up.

To get to the bottom of this, please submit a support request with this report and some additional information about your backup location. We will then be able to forward it to our testing lab so that we can reproduce and fix this issue.

Please let me know if you have additional questions.

Thank you.

Tue, 09/28/2010 - 11:42
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