Skip to main content

Empty archive

Thread needs solution

I tried to recover a single file with a recovery task but I discovered that most archives are empty although the files have a size between 5 and 6 GB.
We still use Acronis Backup & Recovery 10 and have incremental backups stored on a NAS. Now I tried to recover a single file but most archives are empty.
Therefore, I copied the archive from the NAS to the local disk and checked the security, but no success.

When I try to recover or open the TIB-files (pic1) they contain the backup jobs (pic2) and these contain only the drive letters (pic3) but no data (pic4).
How can I find my specific file and how can I recover it?
Thank you for all answers.
Samuel

Attachment Size
pic2.jpg 65.87 KB
pic3.jpg 30.92 KB
pic4.jpg 28.87 KB
pic1.jpg 71.44 KB
0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Samuel,

Thank you for your posting! Seems that archives may be corrupted. Could you please proceed the following way:

  • Validate backups. If validation task succeeds, we have more chances. If validation task reveals some problems, then data is more likely corrupted.
  • Next please create a bootable media and check if backup contents are shown and can be restored under BM. A bootable media has a different environment and therefore does not fall under some issues, which may occur to the regular Agent.
  • If the issue persists please follow the troubleshooting steps from this link.

Thank you,