Erase tape failure in Acronis Backup and recovery 11
I want to erase the tape inside the tape management of Acronis Backup and recovery 11 and fail with the following error, please help!
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Log Entry Details
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Type: Error
Date and time: 4/11/2012 4:08:21 PM
Backup plan: [None]
Task: [None]
Code: 22,020,101(0x1500005)
Module: 336
Owner: acronis472e5c7acc58e
Message:
Failed to erase the tape.
Additional info:
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Error code: 5
Module: 336
LineInfo: e2f3e31de6156f49
Fields: $module : arsm_service_vs
Message: Failed to erase the tape.
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Error code: 112
Module: 336
LineInfo: 48475f2f2b161041
Fields: id : CA07FC33-D152-4DE2-B2E9-1B09AAAB67A1, barcode : , serialNumber : 0D92645710, label : Tape 4, $module : arsm_service_vs
Message: Failed to erase tape '{0}'.
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Error code: 2
Module: 483
LineInfo: 8eb95fc810f9fb1a
Fields: $module : arsm_service_vs
Message: Cannot execute the command.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147943517, $module : arsm_service_vs
Message: The request could not be performed because of an I/O device error
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x01500005+0x01500070+0x01E30002+0x0000FFF0+0x8007045D
--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 4/11/2012 4:08:21 PM
Backup plan: [None]
Task: [None]
Code: 20,250,685(0x135003D)
Module: 309
Owner: acronis472e5c7acc58e
Message:
Command 'Wiping media' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : mms_vs
Message: Command 'Wiping media' has failed.
--------------------
Error code: 5
Module: 336
LineInfo: e2f3e31de6156f49
Fields: $module : arsm_service_vs
Message: Failed to erase the tape.
--------------------
Error code: 112
Module: 336
LineInfo: 48475f2f2b161041
Fields: id : CA07FC33-D152-4DE2-B2E9-1B09AAAB67A1, barcode : , serialNumber : 0D92645710, label : Tape 4, $module : arsm_service_vs
Message: Failed to erase tape '{0}'.
--------------------
Error code: 2
Module: 483
LineInfo: 8eb95fc810f9fb1a
Fields: $module : arsm_service_vs
Message: Cannot execute the command.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147943517, $module : arsm_service_vs
Message: The request could not be performed because of an I/O device error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0135003D+0x01500005+0x01500070+0x01E30002+0x0000FFF0+0x8007045D
--------------------

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I having same issue.....
Created support case.....but can't help me fix.....
Command 'Wiping media' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : storage_server_vsa64_37687
Message: Command 'Wiping media' has failed.
--------------------
Error code: 5
Module: 336
LineInfo: e2f3e31de6156fa5
Fields: $module : arsm_service_vs_37687
Message: Failed to erase the tape.
--------------------
Error code: 112
Module: 336
LineInfo: 48475f2f2b161041
Fields: id : 0CAB6766-31DC-4F18-BA69-B8D65123768E, barcode : , serialNumber : 0E13462780, label : LTO5-h1bak01-Day 19, $module : arsm_service_vs_37687
Message: Failed to erase tape '{0}'.
--------------------
Error code: 2
Module: 483
LineInfo: 8eb95fc810f9fb44
Fields: $module : arsm_service_vs_37687
Message: Cannot execute the command.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147943517, $module : arsm_service_vs_37687
Message: The request could not be performed because of an I/O device error
--------------------
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