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Error 0x40014 in differential job

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Hello,

Our new installation of Acronis Backup & Recovery works with errors:

We will backup a Windows 2003 Server (with no Servicepack -> it is a medical System and we are not authorized to install an SP) with SQL 2000 Databases. The Initialbackup we finished with out errors but the differential job hungs on each *.ndf file with Snapshot Error 26 Module 23 Line Info 616ad0806301ab and Backup of File ....*.ndf missed (In German: Backup der Datei ...ndf fehlgeschlagen) The process cannot access the file because it is being used by another process. The Prozess is sqlservr.exe.

Now I think the Problem ist the VSS Service. He can not make a snapshot of the ndf Files because the sql Service is blocking this... Is there a solution für this problem?

Thank's for all feedbacks
Thomas

0 Users found this helpful

Hello Thomas,

Thank you for posting and welcome to our forum. I will definitely assist you.

It is very possible that the backup fails because of VSS issues. However, before we can provide a fix for this issue, do you think you could send me a private message with this report so that I can study the program backup logs?

In case you need immediate assistance you can always contact our Support team directly.

Please let me know if you have additional questions.

Thank you.