Error 23 (can't receive partion strID from da_api)

oh, the client running windows 7 with ssd-harddrive.

Hello Wolfram Zimara!

Thank you for finding time to report about the issue. I understand your concern, and will be glad to help you.

Unfortunately due to the lack of sufficient diagnostic information it is hard to say for sure what went wrong, so this situation requires investigation.

Please gather: 

1. Acronis Info from the problem machine
2. Exact sequence of steps performed

After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!