Skip to main content

Error code 502 - Failed to create a volume snapshot

Thread needs solution

Log Entry Details
Type: Error
Date and time: 10/10/2013 7:10:42 PM
Backup plan: Backup 10/9/2013 3:17:23 PM
Task: Full backup ('once later' scheme)
Code: 11,863,304(0xB50508)
Module: 181
Owner: bigfish
Message:
Task 'Full backup ('once later' scheme)' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e21
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E69A
Failed to obtain the snapshot state.

Error code: 0x10C44A
Tag: 0x14181C22EF45B069
Already stopped.

Error code: 0x9
code = 3,758,096,388 (0xE0000004)
Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69a
Fields:
Message: Failed to create volume snapshot.
--------------------
Error code: 50250
Module: 16
LineInfo: 14181c22ef45b069
Fields:
Message: Failed to obtain the snapshot state.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 3758096388
Message: Already stopped.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x000101F6+0x00070021+0x0010C44A+0x00000009+0xE0000004

0 Users found this helpful

Hello BigFish,

please check if there is enough free space to create a volume snapshot.

If you have enough space for snapshot, but backup is still failing check, if there are any VSS related messages in Windows Event Log and also check your disks for errors.

Thank you.