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ERROR TO CREATE COPY

Thread needs solution

Good afternoon:
Using Acronis backup and recovery 10 and when the full backup always gives me the following error:
-------------------
'ExecQuery' WMI
Error Code: 4147
Module: 32,772
Information line: c523d9a02d03d54d
Campos: $ module: C: \ Program Files \ Acronis \ BackupAndRecovery \ mms.exe
Message: Error 'ExecQuery' WMI.
--------------
Error Code: 65,520
Module: 0
Information line: bd28fdbd64edb8c1
Campos: code: 2147749939
Message: Unknown Win32 error
--------------
And the board goes with red error.

When I try to retrieve the copy will not let you finish restore.

If anyone can help me would be very grateful.

A greeting and thanks

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Hello MANUEL JIMENEZ LOPEZ,

Thank you very much for your message. I will definitely help you with this issue.

It appears that this error message relates to corrupt WMI. First, I would recommend to diagnose and troubleshoot WMI issues on the machine with the Acronis Agent. Please use the solution part of this article for additional information. 

If you find errors you can then try repairing them using the same article that I mentioned above.

If you have any other questions, please let me know.

Thank you.