Error from machine connected to AMS

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Using build 10.0.11133 When I add a machine to AMS, it shows up in 'all physical machines". The log shows the following entry every 10 mins

Log Entry Details
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Warning
Date and time: 10/28/2009 1:34:15 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: S223.domain.com
Code: 11,665,415(0xB20007)
Module: 178
Owner: ACROBACKUP
Message:
Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
Additional info:
--------------------
Error code: 7
Module: 178
LineInfo: 23383ec1b1074bda
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
--------------------
Error code: 9
Module: 178
LineInfo: ef33655f445685a6
Fields:
Message: Failed to find handler of the card with object type '5'.

The error shows up twice every 10 mins
I have removed and added the machine to the AMS but still get the errors. it is the only one that has this problem. Any ideas?

Wed, 10/28/2009 - 17:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Larry,

Thank you for your interest in [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

We have had similar cases, I will assist you with the issue. 

Most probably, the issue is caused by task traces that are present in Acronis Agent. Could you please reinstall Acronis Agent and see if the issue remains? If the issue still persists, to give the issue a closer investigation please connect to the Agent directly without  Acronis Backup & Recovery 10 Management Server and check the log files. Does the error message still occur? 

We are looking for hearing backup from you. 

Thank you.

Tue, 11/10/2009 - 09:07
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