Error occurred while running the backup and recovery engine.

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Beginner
Posts: 1
Comments: 1

Hello there,

I use Backup & Recovery 10.0.12703 and when I start a task I get the follwoing:

Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------

How can I resolve this problem?

Kind regards,

Lodi

Thu, 02/10/2011 - 10:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Lodi,

Welcome to the forum and and thank you for posting. I will definitely assist you with resolving this issue.

Unfortunately the error message: "Error occurred while running the backup and recovery engine." is a generic one, it basically means that the backup has failed. There should be other errors messages which will give a better picture.

Please kindly get back to me with this report or in case you need immediate assistance, please contact our Support team with the same report.

Let me know if you have additional questions please.

Thank you.

Thu, 02/10/2011 - 12:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Anton,

Thanks for the reply. I just reinstalled the SnapApi drivers. Now I'm not getting an error when I start the backup plan, but it starts and won't go further that 0%. Also the backup file on my USB disk is 0kb in size the whole process.

Regards,

Lodi

Thu, 02/10/2011 - 12:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear L Anon,

Thank you for finding time to get back to us. We really appreciate it.

Unfortunately we still need diagnostic data to identify the exact cause of the issue, and find an appropriate solution for it. Could you please send us the information Anton requested? It would really help.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 02/10/2011 - 18:41