Error running Full/Differential backup plan

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Hi Guys,

Currently I have a Full and Differential Folders/Files backup, but none of them are working.

Any idea how to deal with this error:

Error occurred while searching in the file.
Additional info:
--------------------
Error code: 5
Module: 4
LineInfo: 7ceb2cdc9fb12091
Fields: function : SetFilePointer, $module : C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Error occurred while searching in the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942406
Message: The handle is invalid

Thanks in advance.
Erik

Tue, 02/14/2012 - 01:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Roderick, 

Thank you for reporting about the problem.

This is actually a known issue,  which was already fixed, and the solution is included into the upcoming update. I will contact you via PM for more details.

Let us know if you have any additional questions or concerns, we will be glad to assist.

Thank you.

Wed, 02/15/2012 - 18:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Hi Yana,

I see and I hope it will be released soon. any draft date for this upcoming update?
Any workaround at the moment?

By the way, actually we just encountered this error after we set to Differential/Incremental backup. Is this only known issue for this backup scheme?

Disk/Volume and simple backup scheme we never encountered this.

Looking forward hearing you soon.

Thanks

Thu, 02/16/2012 - 03:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Hi Yana,

I never heared anything from you with regards to latest update to fix the issue as you mentioned via PM that you will contact me as soon as updates has been released.

Anyway, seems new update is available for download, kindly confirm if this updates includes the fix for "Handle is invalid", "Error occured while searching/reading in the file"

Latest update: Acronis Backup & Recovery 11 Server for Windows(Build #17437, English, 790.1 MB)

I look forward hearing you soonest.

Thanks,
Roderick

Thu, 03/22/2012 - 02:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Roderick,

Thank you for following up with me on this one.

I'm sincerely sorry for the inconvenience with the response via Private messages. I've sent you a PM on March, 21. I've just checked your account, and you have private messaging enabled, so I assume that some issue occurred on Forum if you've never received it. I'll resend you the PM, please let me know once you get it: I'd like to be sure that we can communicate via PM without any delays when it's needed.

We have released Update 0,5 on March, 21, and yes, I'd strongly recommend you to download it from your account, and update your machines. Remove the previous installation of Acronis Backup and Recovery, and run the new installer on the clear system.

You can see the list of changes here.

If by any chance you still experience the same issue, please immediately contact me back with Acronis Info from the problem machine. I will forward it to the Development team for investigation.

Let me know if you have any additional questions, I'll help.

Thank you.

Tue, 03/27/2012 - 12:05