Error Searching In File Backup to Tape fails

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Beginner
Posts: 1
Comments: 1

Hi We have ABRv10 latest update installed that we have started having and error searching in file while backing up to a DLT Tape drive. We thought the tape drive my be at fault so it has been replaced along with all the tapes but the error persists. This had been working for quite a while (about 9 months) without issue.

This is a Win 2003 R2 server, with a Quantum DLT vs80 tape drive.

This is the error I am seeing.

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Log Entry Details
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Type: Error
Date and time: 2/1/2011 10:00:04 PM
Backup plan: Backup To Tape
Task: Full backup
Code: 262,149(0x40005)
Module: 4
Owner: Administrator@TRANS-PSCRIBE
Message:
Error occurred while searching in the file. Incorrect function

A possible reason may be poor media quality.

Click Retry to continue with Volume 1 or click Cancel to cancel the operation.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code:

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Information
Date and time: 2/2/2011 10:19:34 AM
Backup plan: Backup To Tape
Task: Full backup
Code: 262,149(0x40005)
Module: 4
Owner: Administrator@TRANS-PSCRIBE
Message:
Error occurred while searching in the file.
Additional info:
--------------------
Error code: 5
Module: 4
LineInfo: c41defba28f4d035
Fields:
Message: Error occurred while searching in the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942401
Message: Incorrect function
--------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Wed, 02/02/2011 - 15:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Mike!

Thank you for finding time to report about the issue. I understand your concern, and will be glad to assist you.

I've carefully checked all our internal resources and found no known issue that would match your description and would be related to tapes. So this situation requires investigation. Please follow the instructions mentioned here and should the issue remain even after the steps taken, gather the requested diagnostic information and submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 02/02/2011 - 20:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi Yana,

I have started a ticket on this, number 01047458 . Have check through most of the instructions and don't see anything that applies to what I am seeing. Like I said this had been working for quite a while. I just figured the tape drive was starting to die, but replacing it didn't see to resolve anything and the Quantum diagnostics test passes with flying colors.

Mike Bryan

Mon, 02/07/2011 - 18:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Mike,

Thank you for finding time to submit a support case and specify me its number. I really appreciate it, as I have a chance to track the issue state and speed up the process, if needed.

According to the case's logs I can see that you've already been provided with the solution and currently verifying it with the new tape. Please let me know if you have any issues with it, or if there are any problems with contacting support regarding it, I will help you.

Thank you once again for cooperation and patience.

Tue, 02/15/2011 - 14:09