Error when attempting to do a backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

We are using Acronis 10 (build 11105) at our site and have been using this for backups successfully for years. While attempting to back up 2 of our servers I received the following error and it would never recognize my external hard drive always just saying "loading.....".

Type: Error
Date and time: 9/26/2014 10:04:40 AM
Backup plan: [None]
Task: [None]
Code: 11,337,743(0xAD000F)
Module: 173
Owner: SYSTEM
Message:
Error: Unhandled routine exception.
Additional info:
--------------------
Error code: 15
Module: 173
LineInfo: c93597b64f4e1c3d
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error: Unhandled routine exception.
--------------------
Error code: 1
Module: 173
LineInfo: fe7f283a2b384c9f
Fields:
Message:
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8b9
Fields: code : 2147943785
Message: Logon failure: the user has not been granted the requested logon type at this computer

Our security policies make it very difficult to download and install upgrades or patches to our system. Trying to figure out why this has worked without issue in the past but has stopped working now.

Fri, 09/26/2014 - 17:38
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 1379

The error looks like caused by missing privileges for acro_subst_user. Check privileges for acro_subst_user (or something like this, can't check its exact name) . I'm not sure what they should be, but I'd check 'logon as service' and that there are no 'deny logon as ...' privileges.

Mon, 09/29/2014 - 12:37