Error when backing up network share

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

I have installed Acronis Backup and Recovery. When i try to backup a network share thats on a LaCie NAS I it does not work. Backing up local files on the Windows Server 2003 where Acronis is installed is going fine. Backing up network shares on an other NAS goes fine. I got the following error when the task is at 12%.

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Log Entry Details
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Type: Warning
Date and time: 18-5-2012 19:23:24
Backup plan: Backup 5/18/2012 4:58:45 PM
Task: Simple backup (Full)
Code: 20.250.684(0x135003C)
Module: 309
Owner:
Message:
Command 'Backing up' has completed with warnings.
Additional info:
--------------------
Error code: 60
Module: 309
LineInfo: 4a8728dc8a1c94f0
Fields: $module : service_process_vs
Message: Command 'Backing up' has completed with warnings.
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb819563
Fields: $module : service_process_vs
Message: The activity has been canceled.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea16e
Fields: $module : disk_bundle_vs
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203b8b
Fields: $module : disk_bundle_vs
Message: Error occurred while backing up.
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203acb
Fields: $module : disk_bundle_vs
Message: Error occurred while backing up.
--------------------
Error code: 1
Module: 4
LineInfo: fba06f330018d866
Fields: $module : disk_bundle_vs
Message: Error occurred while reading the file.
--------------------
Error code: 25
Module: 4
LineInfo: a8a1022bd18ae2d8
Fields: Path : \\?\UNC\nas2\datashare, Hints : 1, $module : disk_bundle_vs
Message:
--------------------
Error code: 20
Module: 4
LineInfo: a8a1022bd18ae2d8
Fields: function : BackupRead, $module : disk_bundle_vs
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942432, $module : disk_bundle_vs
Message: The process cannot access the file because it is being used by another process
--------------------
--------------------

and

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Log Entry Details
--------------------
Type: Error
Date and time: 18-5-2012 19:23:24
Backup plan: Backup 5/18/2012 4:58:45 PM
Task: Simple backup (Full)
Code: 262.169(0x40019)
Module: 4
Owner:
Message:
Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs"
Tag: 0xCE542E14DA203B8B
Error occurred while backing up.

Error code: 0x40019
$module = "disk_bundle_vs"
Tag: 0xCE542E14DA203ACB
Error occurred while reading the file.

Error code: 0x40001
$module = "disk_bundle_vs"
Tag: 0xFBA06F330018D866
Failed to back up the file (folder).

Error code: 0x40019
Path = "\\?\UNC\nas2\datashare",
Hints = 1 (0x1),
$module = "disk_bundle_vs"
Tag: 0xA8A1022BD18AE2D8
Access to the file is denied.

Error code: 0x40014
function = "BackupRead",
$module = "disk_bundle_vs"
Tag: 0xA8A1022BD18AE2D8
The process cannot access the file because it is being used by another process

Error code: 0xFFF0
code = 2,147,942,432 (0x80070020),
$module = "disk_bundle_vs"
Tag: 0xBD28FDBD64EDB8E0
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code:

--------------------

I tried to back-up without VSS. But i got the same error. Does anyone has a clue?
Thanks you.

Fri, 05/18/2012 - 18:10
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 11
Comments: 38

Hi Rik

What time does your backup plan normally run? On your logs it shows around 5 pm, which could potentially mean that users or another proceess are actively using a file in the share, and the NAS is using OpLocks to prevent data corruption. (or another program creating abc.lck files. from my experience not all programs properly release files after they are done using them. ) You might try running the backup at night, or if you can schedule a recurring reboot of the NAS, have the backup run after it restarts so no files are locked.

I am having the same error reported with a machine that was backing up local files. The files that it said were in use were in an old local user folder, that user was deleted from the machine a long time ago. The way i got around it was (it was a noncritical file) creating an exception to the file path. It still does it occasionally fails with this error on valid users though. It seems to work more consistantly if the computer is logged out of rather than locked.

\\?\C:\Documents and Settings\[non-existent-user]\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat
$module = "disk_bundle_vs"
Tag: 0xA8A1022BD18AE057
The process cannot access the file because it is being used by another process

Fri, 05/18/2012 - 20:10