Error when i want backup a esxi

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

hy,

In first time sorry for my english.

I have a vmware esxi 3.5 with 3 vmware machines.
I have a physical serveur 2003 with the console.
I have installed the acronis esx appliance
I see my virtual machine in acronis ( the last build )

the probleme, when i want do a backup on a files in my disque
i have this error : error 2
module 218
Failed to run the backup and recovery engine

thanks for your help.

Wed, 03/31/2010 - 19:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi Antoine,

Thanks for you feedback!
Let's investigate your problem in 3 steps.

STEP 1.
Am I right that you have the following environment:
Physical machine #1 - VMware ESXi 3.5 with 3 virtual machines on it
Physical machine #2 - Windows 2003
Another questions are:
What update of ESXi 3.5 do you have?
What service pack do you have on your physical Windows 2003?
What operating systems do you have on your virtual machines?
STEP 2.
Then let's clarify where is Acronis software installed.
Physical machine #2 - Acronis Management Console + Acronis Management Server
Physical machine #1 - Acronis Virtual Appliance
Are there any other Acronis components installed on your environment?
STEP 3.
Where did you create backup plan or backup policy? (I mean you was connected to Management Server or directly to Virtual Appliance?)
What entities did you selecte to backup? (whole virtual machine or disk from virtual machine?)
Was that virtual machine running or not?

Thanks in advance for your answers!
--
Regards,
Vitaly

Thu, 04/01/2010 - 16:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

STEP 1.
Am I right that you have the following environment:
Physical machine #1 - VMware ESXi 3.5 with 3 virtual machines on it yes
Physical machine #2 - Windows 2003 yes
Another questions are:
What update of ESXi 3.5 do you have? 3.5 the last update
What service pack do you have on your physical Windows 2003? 2003 R2 32 bit
What operating systems do you have on your virtual machines? 3 operating system 2 2008 R2 and 1 Win2000 Server
STEP 2.
Then let's clarify where is Acronis software installed.
Physical machine #2 - Acronis Management Console + Acronis Management Server exact
Physical machine #1 - Acronis Virtual Appliance yes
Are there any other Acronis components installed on your environment? no backup exec 12d is installed on the 2003
STEP 3.
Where did you create backup plan or backup policy? (I mean you was connected to Management Server or directly to Virtual Appliance?) in acronis manage console
What entities did you selecte to backup? (whole virtual machine or disk from virtual machine?)total backup
Was that virtual machine running or not? the 3 machine virtual are running

thanks for your help

Fri, 04/02/2010 - 14:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Antoine,

Thank you for your message. I will do my best to resolve this for you.

I appreciate your description of the environment, but can you also send me a PM with the AcronisInfo report from the agent machine, so that I can take a look at the error logs and understand what exactly is happening at your end?

Please let know if you have additional questions.

Thank you.

Tue, 04/06/2010 - 13:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Antoine,

Please accept my apologies for the delay.

I have analyzed the logs and unfortunately I cannot tell you exactly why this issue is occurring. I would recommend to update your current version to our latest build, which is 11639 and if the issue persists after that, please submit a support request with these logs.

1. Collecting Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance Logs

2. AcronisInfo report that you have provided me with.

Also, to update to the latest build I would recommend the following guides.

- Installation of Acronis Backup & Recovery 10 Agent for ESX/ESXi

- Updating Acronis Backup & Recovery 10 Agent for ESX/ESXi Virtual Appliance

- Downloading the Latest Build of Acronis Software

Let me know if you have other questions please.

Thank you.

Fri, 04/16/2010 - 10:08
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