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error when restoring with Acronis B & R 11 on windows server 2008 R2

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Hello all,

I am currently on internship because I am a first year of BTS IRIS. My goal at this stage is to install a server (2008 R2 in my case) and then create a system image or ghost so you can reinstall in case of trouble.
I install the server without worry, and I then looked at different solutions to my goal. I found the solution Acronis Backup & Recovery 11
I can therefore give you my problem: The installation of Acronis Backup and R & B 11 took place without problems, but when restoring, an error message appears saying "The file or folder boot.ini not found ". But under windows server 2008 I read that there was no boot.ini file but was replaced by BCDEdit.exe, are that true? In this case, what to do with this file?
Namely that I store my backup on an external hard drive on a network.
I am researching for several days but I find nothing ...

And would you have other solutions than the one I've found?

Sincerely, Elliot PARIS.

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Greetings Elliot Paris,

Thank you for joining us here on our Forum. I appreciate your time and effort to post your inquiry.

I apologise for the issue you experience at present, and would kindly like to offer my assistance to help resolve your issue.

Just to confirm, you mentioned that during your attempts to restore the system image of your Windows Server 2008 R2, you receive an error message stating that the boot.ini file was not found. This file has been replaced by bcdedit.exe in the UEFI-compliant later releases of Windows operating systems with your server operating system falling under this same category, please see this Microsoft TechNet article for a detailed explanation of this change, and therefore an error message of this sort should not appear for this very matter.

To pinpoint the root cause of the error message, could you kindly collect the required AcronisInfo logs for us to analyse, along with a screenshot of the error message when the issue is reproduced. I will send you a PM with an FTP link for you to upload the files to our FTP server. Once we receive the necessary files from your side, I will then escalate this issue for our Experts and Developers to further look into, and provide you with the respective solution so that you may then perform your recovery operations without further hindrances.

Let me know if you experience any difficulties along the way, and feel free to write to us with any additional questions or issues you may have.

Best regards,

Volkan

Hello Volkan,

Above all thank you very much for your response and your speed. I use a trial version of this product. I did what you asked and here is what happens:

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You either try to restore system from file backup or restore as files from volume backup. To restore the OS as a whole, create the disk backup and restore it as disk or as volumes.

Hello Elliot Paris,

Thank you for your response and efforts to perform the suggested steps above.

I highly appreciate your collecting the Acronis Disk Report and for taking screenshots of the error status. To be of proper assistance, we would kindly require an Acronis System Report or an archive of AcronisInfo logs, both sufficing to shed light on your recovery issue.

The Acronis Disk Report you have provided is very helpful yet insufficient to address your issue, as it only presents hard disk and file system specific diagnostic information. I do ask for your consideration and understanding. Therefore, not to ask too much of you, will you kindly be able to collect the necessary AcronisInfo archive, which contains Windows Event logs, Msinfo32 report, Acronis registry keys, Acronis logs and more, by following the simple steps listed in this Knowledge Base article.

As the last step, please upload the AcronisInfo file to our FTP server by following the instructions I have provided with my recent PM you can find under Messages on the left pane of our Forum page.

Upon receiving the AcronisInfo logs, I will proceed with the necessary arrangements to escalate your issue to our Tier 2 Expert Team for further investigation. In the meantime, I really appreciate the time and effort put into collecting these logs.

Please do not hesitate to let me know of any issues you face along the way, or write to me in case you should have any additional questions or issues.

Best regards,

Volkan