Error when running a backup - 'Error occurred while running the backup and recovery engine.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

We have 2 servers running Acronis 10, we use the GFS system for backups, 1 server has no issues, the other has this message -

Type: Error
Date and time: 11/8/2010HII_Server Image
Task: Simple backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: administrator
Message:
Task 'Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : D:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,774 (0x80042316)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147754774
Message: Unknown Win32 error
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x000101F6+0x00070021+0x0010C442+0x0000FFF0

I have restarted the Acronis Services.

regards

Mon, 03/14/2011 - 14:15
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Neil,

Welcome to our Forum, it's nice to have you with us! I understand your concern, and will be glad to help you.

Most likely this is a VSS issue. Please check this post and simply disable VSS to run your backups. If you need VSS for your database, please try using Microsoft VSS.

If you continue to experience backup problems, we will need to investigate them. Please collect this report, then contact our Support team, and let us know the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 03/14/2011 - 14:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Thank you for the update, Neil!

In this case we will need additional information regarding the issue, as the error message in the main log doesn't indicate the cause of the problem.

Could you please gather Acronis Info, then contact our Support team, and let us know the case number?

We'll be looking forward for news from you!

Thank you!

Mon, 03/14/2011 - 14:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 5

I installed acronis on my server and installed the client on my PCs but when i do a back up from my server one of my PC its successful, but for the other it reports an error even when i enable the rights to access the mms.exe file and I disabled the firewall, what should i do so that i can make a backup for my other PC?

The errors:

Code: 10,616,865
Module: C:\Program Files\Acronis\Backup And Recovery\mms.exe
Message: Failed to create the backup plan

Code: 10,616,866
Message: Failed to create archive

Code: 262,164
Message: Access is denied

Code: 262,164
Message: Access to the file is denied

Code: 65,520
Message: A specified logon session does not exist. It may already have been terminated.

Mon, 09/22/2014 - 09:31