Errors relating to backup retention clean up.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 6

I have set a job up which runs OK, but it is set to delete backups older than 2 weeks under the retention rules.
However, it produces the following error when running the cleanup:

Log: Application
Type: Error
Event: 1
Agent Time: 1:55:32 am 16-Aug-10
Event Time: 12:55:32 am 16-Aug-10 UTC
Source: Acronis Backup & Recovery 10
Category: (144)
Username: N/A
Computer: BENCHSVR
Description: Error code: 14
Task 'Cleanup (custom scheme: before backup)' execution failed: Failed to delete backups from archive 'arl:/6854D989-401F-4F0F-B95D-3E5441954F4F/6621E8C8-ACDD-46B2-9A5E-6C2D42E088DD/1B654878-763F-4858-97DB-FAC9962E23F7'.
Additional info:
--------------------
Error code: 74
Module: 39
LineInfo: e38f4563dfde3f4c
Fields: IsReturnCode : 1, $module : D:\Programs\Acronis\BackupAndRecovery\mms.exe
Message: Failed to delete backups from archive 'arl:/6854D989-401F-4F0F-B95D-3E5441954F4F/6621E8C8-ACDD-46B2-9A5E-6C2D42E088DD/1B654878-763F-4858-97DB-FAC9962E23F7'.
--------------------
Error code: 17
Module: 39
LineInfo: e38f4563dfde489b
Fields:
Message: Failed to delete 2 backup(s).
--------------------
Error code: 8
Module: 39
LineInfo: 2fd9b95053909f26
Fields:
Message: Cannot index archive 'arl:/6854D989-401F-4F0F-B95D-3E5441954F4F/6621E8C8-ACDD-46B2-9A5E-6C2D42E088DD/1B654878-763F-4858-97DB-FAC9962E23F7' because it is corrupted.
--------------------
Error code: 644
Module: 64
LineInfo: a1d3981537c6860d
Fields:
Message: No archives where found in the specified location.
--------------------
Error code: 644
Module: 64
LineInfo: a1d3981537c6860d
Fields:
Message: No archives where found in the specified location.
--------------------

Mon, 08/16/2010 - 16:34
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

 Dear Redmutts!

Thank you for opening a new thread regarding this problem. 

There are several possible reasons for this issue: 

  1. issues with the connection to the target location
  2. backups actual corruption
  3. meta folder with the backups data info corruption (most possible)

Unfortunately it's hard to say for sure what exactly caused the problem, and I'd like to avoid guessing. So this situation requires investigation. Could you please gather the following information? 

  1. Acronis Info both from the machines with the Management Console and the Agent
  2. Physical location of the backups (NAS/External HDD/USB Drive/etc.)
  3. Managed or unmanaged vault?
  4. Meta folder from this particular vault (it's in the root of the backup location folder)

Send this information to us or to the support directly. This data will help us to localise the issue and find an appropriate solution for it!

Should you have any questions - let me know, I will gladly clarify!

Thank you!

Mon, 08/16/2010 - 20:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 6

Hello Yana,
The backup is located on a Buffalo NAS device, with no access restrictions.
It is a managed vault
Filles attached as requested.
Cannot upload the .meta folder. Screendump of contents attached.

Attachment Size
40418-91285.zip 10.97 MB
40418-91288.doc 332.5 KB
Wed, 08/18/2010 - 14:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

 Dear Redmutts!

Thank you for information uploaded, I really appreciate it!

For successful investigation we will anyway need the meta folder, and I would appreciate if you could upload to the FTP account I've just created for you (I will send you the link to it via PM in a minute). 

Thank you once again for cooperation and patience!

Wed, 08/18/2010 - 14:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 6

Hello Yana,

I am afraid I cannot make use of the FTP link you sent me. Please contact me so we can determine how to move forward.

I have also found out that I have problems with a centralised managed vault on another site, whereby when you look at tha vault it shows 17 backups in the summary, but when you look at the backups in the window below there are only 9.. Also these backups only constitute about half the data space actually used on the vault. If you browse the vault files using Windows Explorer, there are obviously other backups on the vault, which are not listed by the management console.

In these cases there is only ONE backup server (SBS version). so am I best not to be using Centralised managed vaults at all, but to use Personal vaults instead? Is there a discussion on this anywhere? Are there utilities to re-index the meta data on vaults?

Thu, 08/19/2010 - 10:10