Errors when running backup plan

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 0

Our backup plan executed successfully for about a month and now it gives these errors shortly after starting:

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190ddb3
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 43
Module: 307
LineInfo: e873a234106e3491
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: ResolveBackupSetCommand: Failed to execute the command.
--------------------
Error code: 10
Module: 202
LineInfo: 9641d5a26ddf9810
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Cannot check the license key. Either Acronis License Server is unavailable, or the license key data is corrupt. Check connectivity to Acronis License Server and run it to manage licenses.
--------------------

It is being run on a Windows Server 2008 R2 Standard. Any and all help is appreciated. Thanks

Wed, 12/07/2011 - 15:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Harris,

Welcome to our Forum, it's nice to have you with us.

It looks like the connection to the License Server got lost. Please keep in mind that software performs license check once in several days, so you need to have LS available and with the licenses added.

I would advise you to reinstall the License Server to any available machine, and check whether the issue remains. If it does, please gather Acronis Info, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 12/07/2011 - 17:36