errors won't back up

Hello Judy,

Thank you for specifying the error message.

Looks like the snapapi module got incorrectly installed. I will contact you via PM with a SnapAPI update link in a minute. Please install it onto the machine in question, and check the *.dll's presence in the following folder: 

C:\Program Files\Common Files\Acronis\SnapAPI
(or C:\Program Files (x86)\Common Files\Acronis\SnapAPI; depends on the OS you're running).

If it doesn't help, please uninstall ABR from the machine with the help of our CleanUp utility, temporary disable all third-party protection software (like antiviruses, backup solutions, firewall, anything that might use low-level drivers for accessing the hard drives), and reinstall Acronis Backup and Recovery.

If the problem remains even after reinstallation, we will need to take a closer look at the logs. Please gather Acronis Info from the problem machine, and send us the output.

Please keep in mind that you can always contact our support directly via e-mail, chat or phone number (I can see that your support agreement is still valid). It might be faster as we cannot guarantee the immediate response on Forum in case of emergency.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.