esxi 4.1.0 VM backup problem

Thread needs solution

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 3

Comments: 1

We set the regular backup plan on last weekend for our VM in esxi 4.1.0 server. today we found most of backup task fail. only five VMs backup success. The log detail show more error code, we can't found out the reason of backup fail. Would you help us and look this fail log detail and help us found the reason then we can try to solved this problem. Thanks!

====================== error log detail ============

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 7:36:23 PM
Backup plan: CentOS 64bit 5.4 Ticket and Login fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: CentOS 64bit 5.4 Ticket and Login
Machine: AcronisESXAppliance-220
Code: 9,764,877(0x95000D)
Module: 149
Owner:
Message:
Failed to perform the requested operation.
Additional info:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec787
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to perform the requested operation.
--------------------
Error code: 22
Module: 83
LineInfo: 41aa269c04905f4f
Fields: $module : esx_srv_glx_pic
Message: Failed to find registered virtual machine '564dd35b-1bc5-2dd7-d055-04b7be1dd8d6'.
--------------------
Error code: 96
Module: 83
LineInfo: 41aa269c04906198
Fields: $module : esx_srv_glx_pic
Message: There is no connection to the virtualization server.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0095000D+0x00530016+0x00530060

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 7:39:33 PM
Backup plan: CentOS 64bit 5.4 Ticket and Login fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: CentOS 64bit 5.4 Ticket and Login
Machine: AcronisESXAppliance-220
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_glx
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'CentOS 64bit 5.4 Ticket and Login'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec67f
Fields: $module : disk_bundle_tape_off_glx_pic
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec787
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to perform the requested operation.
--------------------
Error code: 22
Module: 83
LineInfo: 41aa269c04905f4f
Fields: $module : esx_srv_glx_pic
Message: Failed to find registered virtual machine '564dd35b-1bc5-2dd7-d055-04b7be1dd8d6'.
--------------------
Error code: 96
Module: 83
LineInfo: 41aa269c04906198
Fields: $module : esx_srv_glx_pic
Message: There is no connection to the virtualization server.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x01490003+0x00010424+0x0095000D+0x00530016+0x00530060

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 7:39:33 PM
Backup plan: CentOS 64bit 5.4 Ticket and Login fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: CentOS 64bit 5.4 Ticket and Login
Machine: AcronisESXAppliance-220
Code: 7,503,956(0x728054)
Module: 114
Owner:
Message:
Failed to back up virtual machine 'CentOS 64bit 5.4 Ticket and Login'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'CentOS 64bit 5.4 Ticket and Login'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec67f
Fields: $module : disk_bundle_tape_off_glx_pic
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec787
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to perform the requested operation.
--------------------
Error code: 22
Module: 83
LineInfo: 41aa269c04905f4f
Fields: $module : esx_srv_glx_pic
Message: Failed to find registered virtual machine '564dd35b-1bc5-2dd7-d055-04b7be1dd8d6'.
--------------------
Error code: 96
Module: 83
LineInfo: 41aa269c04906198
Fields: $module : esx_srv_glx_pic
Message: There is no connection to the virtualization server.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x01490003+0x00010424+0x0095000D+0x00530016+0x00530060

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 7:36:23 PM
Backup plan: Windows XP SP3 Barcode fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: Windows XP SP3 Barcode
Machine: AcronisESXAppliance-220
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_glx
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'Windows XP SP3 Barcode'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 121
Module: 83
LineInfo: 41aa269c0490603e
Fields: $module : esx_srv_glx_pic
Message: Failed to create resource object identified by 'idhost-63'.
--------------------
Error code: 1
Module: 83
LineInfo: c7610e0a857bee30
Fields: $module : esx_srv_glx_pic
Message: Failed to connect to the ESX(i) server 'https://10.0.0.235/sdk'.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bee32
Fields: error : 28, $module : esx_srv_glx_pic
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"Connection timed out"
Detail: connect failed in tcp_connect()

--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x00530079+0x00530001+0x005300CA

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 7:36:23 PM
Backup plan: Windows XP SP3 Barcode fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: Windows XP SP3 Barcode
Machine: AcronisESXAppliance-220
Code: 7,503,956(0x728054)
Module: 114
Owner:
Message:
Failed to back up virtual machine 'Windows XP SP3 Barcode'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'Windows XP SP3 Barcode'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 121
Module: 83
LineInfo: 41aa269c0490603e
Fields: $module : esx_srv_glx_pic
Message: Failed to create resource object identified by 'idhost-63'.
--------------------
Error code: 1
Module: 83
LineInfo: c7610e0a857bee30
Fields: $module : esx_srv_glx_pic
Message: Failed to connect to the ESX(i) server 'https://10.0.0.235/sdk'.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bee32
Fields: error : 28, $module : esx_srv_glx_pic
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"Connection timed out"
Detail: connect failed in tcp_connect()

--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x00530079+0x00530001+0x005300CA

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 9:10:13 PM
Backup plan: Windows 2003 R2 Files and ESET fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: Windows 2003 R2 Files and ESET
Machine: AcronisESXAppliance-220
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_glx
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'Windows 2003 R2 Files and ESET'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 114
Module: 83
LineInfo: 179fcce6ee7090f5
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to serialize object 'VirtualCenter'.
--------------------
Error code: 116
Module: 83
LineInfo: 41aa269c049060de
Fields: $module : esx_srv_glx_pic
Message: Failed to get the object's property 'HardwareAddress'.
--------------------
Error code: 122
Module: 83
LineInfo: c7610e0a857bed39
Fields: $module : esx_srv_glx_pic
Message: Failed to obtain server object 'config.network' (host-63).
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 18446744073709551615, $module : esx_srv_glx_pic
Message: Error -1 fault: SOAP-ENV:Client[no subcode]
"End of file or no input: Operation interrupted or timed out"
Detail: [no detail]

--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x00530072+0x00530074+0x0053007A+0x005300CA

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 9:10:13 PM
Backup plan: Windows 2003 R2 Files and ESET fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: Windows 2003 R2 Files and ESET
Machine: AcronisESXAppliance-220
Code: 7,503,956(0x728054)
Module: 114
Owner:
Message:
Failed to back up virtual machine 'Windows 2003 R2 Files and ESET'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'Windows 2003 R2 Files and ESET'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 114
Module: 83
LineInfo: 179fcce6ee7090f5
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to serialize object 'VirtualCenter'.
--------------------
Error code: 116
Module: 83
LineInfo: 41aa269c049060de
Fields: $module : esx_srv_glx_pic
Message: Failed to get the object's property 'HardwareAddress'.
--------------------
Error code: 122
Module: 83
LineInfo: c7610e0a857bed39
Fields: $module : esx_srv_glx_pic
Message: Failed to obtain server object 'config.network' (host-63).
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 18446744073709551615, $module : esx_srv_glx_pic
Message: Error -1 fault: SOAP-ENV:Client[no subcode]
"End of file or no input: Operation interrupted or timed out"
Detail: [no detail]

--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x00530072+0x00530074+0x0053007A+0x005300CA

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 9:06:23 PM
Backup plan: CentOS 64bit 5.6 JIRA fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: CentOS 64bit 5.6 JIRA
Machine: AcronisESXAppliance-220
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_glx
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'CentOS 64bit 5.6 JIRA'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 121
Module: 83
LineInfo: 41aa269c0490603e
Fields: $module : esx_srv_glx_pic
Message: Failed to create resource object identified by 'idhost-63'.
--------------------
Error code: 122
Module: 83
LineInfo: c7610e0a857bed39
Fields: $module : esx_srv_glx_pic
Message: Failed to obtain server object 'config.network.pnic' (host-63).
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 28, $module : esx_srv_glx_pic
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"Connection timed out"
Detail: connect failed in tcp_connect()

--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00728042+0x00728055+0x00728054+0x00728012+0x00530079+0x0053007A+0x005300CA

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 11/05/2012 9:06:23 PM
Backup plan: CentOS 64bit 5.6 JIRA fullbk
Task: Simple backup (Full)
Managed entity type: Virtual machine
Managed entity: CentOS 64bit 5.6 JIRA
Machine: AcronisESXAppliance-220
Code: 7,503,956(0x728054)
Module: 114
Owner:
Message:
Failed to back up virtual machine 'CentOS 64bit 5.6 JIRA'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'CentOS 64bit 5.6 JIRA'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 121
Module: 83
LineInfo: 41aa269c0490603e
Fields: $module : esx_srv_glx_pic
Message: Failed to create resource object identified by 'idhost-63'.
--------------------
Error code: 122
Module: 83
LineInfo: c7610e0a857bed39
Fields: $module : esx_srv_glx_pic
Message: Failed to obtain server object 'config.network.pnic' (host-63).
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 28, $module : esx_srv_glx_pic
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"Connection timed out"
Detail: connect failed in tcp_connect()

--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x00530079+0x0053007A+0x005300CA

--------------------

================ error log end ===========

Mon, 05/14/2012 - 00:14

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Forum Star

Posts: 27

Comments: 1940

All errors in the bottom of the stack indicate some sort of connection problems ( like
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 28, $module : esx_srv_glx_pic
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"Connection timed out"
Detail: connect failed in tcp_connect()
)

If you connect to the appliance, is it possible to do some basic operation, like start creating backup plan and select a VM to backup ?

Mon, 05/14/2012 - 17:29

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 3

Comments: 1

Hi,

I can used vmware vcenter connect VM and used AMS create backup plan on Virtual machines list.
But if i manual start simple backup it's fail and show this error message:

============= error message ==========
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_glx_pic
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 29
Module: 307
LineInfo: d63b333701123474
Fields: $module : agent_protection_addon_glx_pic
Message: LaunchBackupCommand: Failed to execute the command.
--------------------
Error code: 58
Module: 307
LineInfo: c37471ceffa18282
Fields: $module : agent_protection_addon_glx_pic
Message: No backup items were resolved: '[564DE79C-DB06-7CCC-EBCD-D645675B07D9,mms::vm::machine]'.
--------------------

dev-anon wrote:

All errors in the bottom of the stack indicate some sort of connection problems ( like
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 28, $module : esx_srv_glx_pic
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
"Connection timed out"
Detail: connect failed in tcp_connect()
)

============= error end========

If you connect to the appliance, is it possible to do some basic operation, like start creating backup plan and select a VM to backup ?

Tue, 05/15/2012 - 02:29

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