Event code: 0x00DA0002

Hello Dimitry,

Thank you for your post. I will definitely help you with this.

Unfortunately the error message "Error occurred while running the backup and recovery engine" simply means that the backup has failed and there is additional information in the logs after this error.

Could you get back to me with this report so that I can study Acronis program logs or if you need immediate help you can always contact our Support team with the same report.

Please let me know if you have additional questions.

Thank you.

Hello Anton,
The report log contains too much information... what exactly do you need for analyzing this error?

Best Regards,
Dimitry

Hello Dimitry,

Thank you for you reply.

Unfortunately the error you have specified is very common, and can be caused by dozens of reasons. So we cannot even tell what exact information will help us to localize the issue. Acronis Info gather the logs related to the product and system functionality, and any of this data can point us onto the problem.

If it's too big or you don't want to upload it to the Forum thread, you can upload it to the FTP account I've created for you (I'll send you the link to it in a minute). If you're not comfortable with providing us this information, we can offer you a remote session to your machine, which can be performed by support (and will require your permission). For this you need to contact Tech department directly with the information regarding the issue.

Let us know which way of investigation is the most comfortable for you, and we'll proceed working on the problem.

Thank you once again for cooperation!

Hello Yana,
Check FTP...

Thanks!

Hello Dimitry!

Thank you for the info uploaded!

I've carefully checked the logs, and here's what we have: 

the issue occurs right after the snapshot is created, on the step where it divides the snapshot into parts and starts to create the backup itself. It's highly possible that the problem is related to the glitch in the snapshot itself. In order to say for sure we'll need SnapAPI log. This log is not included to the Acronis Info tool, and we'll have to create it manually. I will send you the instructions via PM shortly.

I'm really sorry for bothering you with the information requests, but it's important for localizing the issue. Rest assured we'll do our best to speed up the process of resolving the issue.

Let me know if you need any assistance, I will help.

Thank you.

Hello Dimitry!

Thank you for the info uploaded!

I've carefully checked the logs, and here's what we have: 

the issue occurs right after the snapshot is created, on the step where it divides the snapshot into parts and starts to create the backup itself. It's highly possible that the problem is related to the glitch in the snapshot itself. In order to say for sure we'll need SnapAPI log. This log is not included to the Acronis Info tool, and we'll have to create it manually. I will send you the instructions via PM shortly.

I'm really sorry for bothering you with the information requests, but it's important for localizing the issue. Rest assured we'll do our best to speed up the process of resolving the issue.

Let me know if you need any assistance, I will help.

Thank you.

Hello,
check FTP - uploaded new logs.

Thanks!
Dimitry.

Anyone?

Dear Dimitry,

Please accept my sincere apologies for the delay with the response. I should've contacted you earlier. The SnapAPI logs doesn't indicate any particular cause of the problem, and testers' team is currently working on reproducing the issue.

Meanwhile we would appreciate if you could test the following workaround: 

Download and install the trial version of Acronis Backup and Recovery 11 Advanced Workstation, and check whether the issue remains. Should it remain, please re-gather the information and upload it to the FTP we have opened.

Thank you!

HI There. Having the same problem. Acronis Backup & Recovery10 build10.012703 Thanks Richard

ype: Error
Date and time: 11/28/2013 9:17:01 PM
Backup plan: Backup 7/23/2013 5:07:47 PM
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: GMEDIAINTEL@GMEDIA
Message:
Task 'Full backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 500
Module: 1
LineInfo: 931737728f7334a6
Fields:
Message: Failed to read data from the disk. Failed to read from sector '416,501,253' of hard disk '1'.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x000101F4

Hello Richard,

please check this article for the solution.

Thank you.