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External HDD Asking for password with Recovery cd boot

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I am running acronis backup and recovery 10 software.

I created a backup image today, verified it, and saved it to my 3TB WD external usb HDD.

When i used my recovery cd, and tried to test accessing that image, it prompted me for a password.

I never put a password on the file, and my regular admin password dosent work.

Is there a reason for this?

Is my 3tb HDD too large< Should i splite the drive into 2 1.5tb partitions?

Thanks
Mike

0 Users found this helpful

Hello Michael,

Welcome to the forum and thank you for your message. I will definitely help you with this issue.

Do you recall the exact message that you get when you get the prompt to enter the password?

I found your open case in our system and from what I can see you have not set any passwords for the backup and the hard drive.

Could you tell me the model of the hard drive, it's possible there is some sort of encryption software on it.

Looking forward to your reply and if you have additional questions please let me know.

Thank you.