Failed to connect to service 'ASN'.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 2

I have this error message each time backup remote server with agent. fine with local or Virtual Machines.

ABR11 (build 17440) install on Hyper-V host.

Does anyone could help?

-----------------
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 17
Module: 161
LineInfo: cbaf98c283a3b031
Fields: IsReturnCode : 1, $module : disk_bundle_vs
Message: Failed to connect to the storage node.
--------------------
Error code: 17
Module: 161
LineInfo: cbaf98c283a3b031
Fields: host : hyper-vsrv01, $module : disk_bundle_vs
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields: $module : disk_bundle_vs
Message:
--------------------
Error code: 17
Module: 173
LineInfo: 1c13eceb383289a2
Fields: ServiceID : 34, $module : service_process_vs
Message: Failed to connect to service 'ASN'. Destination host 'hyper-vsrv01' is unreachable.
--------------------

Fri, 09/21/2012 - 10:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Nguyen Trung Kien,

Thank you for using Acronis software.

I have checked your account and saw, that you have valid support subscription. We launched a view weeks before the new Acronis Backup & Recovery 11.5 product and I upgraded in your account your two products now to the new version.

Regarding your problem, it seems that the agent of the server is unable to reach the Acronis Storage Node. In this case, I would suggest using IP addresses instead of DNS names. Also, please check, if you can ping your Acronis Storage Node from the affected server.

If this does not solve your issue, I suggest upgrading to the new version by using this article from our knowledge base.
If you need additional assistance, please contact support. Find more information about your support options in our Customer Handbook.
Please let me know if you have additional questions.
Thank you.
Thu, 09/27/2012 - 08:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 2

Hello Peter,
Thank you for supporting.

I confirm that I can ping the storage notes server by both name & ip address. Anyways I'm upgrading to new version.

Another question:

I'm backing up to Tape Drive
Backup type: Simple Backup. Perform full backup daily (Mon to Fri)
Selection: 1 remote physical server, 3 Virtual Machine (on Hyper-V) and Hyper-V server

So, when the job running, it will do 4 different tasks.

I want to overwrite the tapes everyday, but I don't know how to do. If I option to overwrite the tape each time do Full backup, then the second task will overwrite data of first task.

I also want to eject tapes when the jobs done, but if I option to eject tape each time successfull backup, the tape will be ejected after first task.

Could you please help me to figure out the solution? I want to backup multiple servers, overwrite everyday, eject tape when job done.

Thanks,
Kien

Mon, 10/08/2012 - 05:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Nguyen Trung Kien,

Thank you for your reply.

Have you seen the product documentation in online help, or the usage examples?

Unfortunately, I could not find a solution for your situation. I suggest contacting support in order to get assistance for your scenario. Find more information about your support options in our Customer Handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

Mon, 10/08/2012 - 07:18
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.