Failed to create volume snapshot. Linux

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Beginner
Posts: 1
Comments: 1

I have just downloaded and installed Acronis on SLES 10 SP3.

I was able to install after also installing the development kit (gcc and kernel source).

I am trying to backup to an RD1000 Removable cartridge (/dev/sda). There is a partition on the cartridge (/dev/sda1). I couldn't see the device in the Mgt Console until I mounted it, so I assumed the cartridge has to be mounted before doing a backup. So, the pre-backup command is a mount command: mount /dev/sda1 /mnt and the destination is the /mnt directory.

I selected a Disk backup and checked all partitions on Disk2 (sdb1 sdb2 sdb3). I unchecked all the Dynamic and GPT selections.

The error message in the notification email I received was:

1 Information 1/26/11 6:07:05 PM Priority changed to Low.
2 Information 1/26/11 6:07:05 PM Child process has exited with code '0'.
3 Information 1/26/11 6:07:05 PM Execution of user command succeeded: mount /dev/sda1 /mnt
4 Information 1/26/11 6:07:05 PM Analyzing partition '0-0'...
5 Information 1/26/11 6:07:06 PM Analyzing partition 'sda1'...
6 Information 1/26/11 6:07:06 PM Analyzing partition '0-0'...
7 Information 1/26/11 6:07:07 PM Analyzing partition 'sdb1'...
8 Information 1/26/11 6:07:07 PM Analyzing partition 'sdb2'...
9 Information 1/26/11 6:07:07 PM Analyzing partition 'sdb3'...
10 Information 1/26/11 6:07:07 PM Analyzing partition 'evms/DATA'...
11 Information 1/26/11 6:07:07 PM Analyzing partition 'lvm2|system|root'...
12 Information 1/26/11 6:07:07 PM Analyzing partition 'lvm2|system|swap'...
13 Information 1/26/11 6:07:07 PM Analyzing partition 'lvm2|system|var'...
14 Information 1/26/11 6:07:07 PM Analyzing partition 'evms/sdb1'...
15 Information 1/26/11 6:07:07 PM Analyzing partition 'system-root'...
16 Information 1/26/11 6:07:07 PM Analyzing partition 'system-swap'...
17 Information 1/26/11 6:07:08 PM Analyzing partition 'system-var'...
18 Information 1/26/11 6:07:08 PM Create Full Backup
From: sdb
To file: "file:/mnt/Test1.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion:

19 Information 1/26/11 6:07:10 PM Pending operation 147 started: 'Creating partition image'.
20 Information 1/26/11 6:07:11 PM Pending operation 147 started: 'Creating partition image'.
21 Information 1/26/11 6:18:54 PM Pending operation 147 started: 'Creating partition image'.
22 Error 1/26/11 6:18:54 PM Operation with partition '' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to create a snapshot.

Error code: 0x590007
Tag: 0x7AB2ECA390DEE2AD
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to create a snapshot.

Error code: 0x590007
Tag: 0x7AB2ECA390DEE2AD
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 7
Module: 89
LineInfo: 7ab2eca390dee2ad
Fields:
Message: Failed to create a snapshot.
--------------------
Task 'Simple backup' has failed on machine 'formhost'.

After logging in later, I noticed that /dev/sda1 was mounted twice! Once on /mnt (even though my post-backup command is umount /mnt) and once on /media/disk. Weird.

I have also attached the log files from

What am I doing wrong? How should I be initializing these cartridges?

TIA,
Dan

Attachment Size
acronislogs.zip 4.13 KB
Thu, 01/27/2011 - 06:24
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Posts: 24
Comments: 3268

Hello Dan,

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will do my best to assist you.

The log files you've kindly attached indicates: 
"The configuration file is invalid"
Which can be caused by several reasons, so we still need additional information. Could you please gather Linux System Report, then submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 01/27/2011 - 15:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I tried to "submit a case". I attached the sysinfo report but did not get a "number". Maybe you can find it under my userid? (I hope so).

TIA,
Dan

Fri, 01/28/2011 - 07:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Dan,

Thank you for replying.

Your case number for this issue is: 01036759

I can see in the case that you were sent an e-mail.

I would also appreciate if you can collect the Linux System Report when your RD 1000 device is connected to the system and send it by replying to the e-mail that you received from this case.

To localize the issue, simply try backing up from one disk to another and tell the support representative working on the case the results.

Please let me know if you have additional questions.

Thank you.

Fri, 01/28/2011 - 14:26
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