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Failed to deploy ESXi agent appliance

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I am having difficulties deploying the ESXi agent from AMS. I am running Acronis B+R w/Dedup 10 on my vCenter server. I have seen one post in this forum that exactly matched my scenario, but the solution did not help me (having to do with licensing). I have also tried manually installing the OVF template in vSphere, but it seems the problem is that the "AcronisESXAppliance" VM locks up during bootup. It gives me the 3-second countdown screen, then moves on to the next text-based screen. The last command it issues is "initrd /boot /ramdisk.dat". Then nothing else comes up. This makes the automated agent deployment from AMS fail. The CPU utilization for that VM pegs out at 100% until I stop the VM.

I am very new at VMWare and even newer with Acronis B+R.

This is the error I get when attempting the auto-deploy. SSIVC is my vCenter server, 192.168.1.233 is an ESXi 4.1.0 host:

-----------------------------------------------------------------------------
Log Entry Details
-----------------------------------------------------------------------------
Type: Error
Date and time: 3/25/2011 7:41:31 AM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: ssivc.supstl.local
Code: 14,712,855(0xE08017)
Module: 224
Owner:
Message:
Failed to deploy the virtual appliance on the following ESX hosts: 192.168.1.233.
Additional info:
--------------------
Error code: 32791
Module: 224
LineInfo: a20120e20d7da050
Fields:
Message: Failed to deploy the virtual appliance on the following ESX hosts: 192.168.1.233.
--------------------
Error code: 32790
Module: 224
LineInfo: a20120e20d7da0f3
Fields:
Message: Failed to deploy the virtual appliance on the following ESX hosts: ssivc.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00E08017+0x00E08016
-----------------------------------------------------------------------------

Thanks for any assistance!
Tony

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Hello Tony!

Welcome to our Forum, it's nice to have you with us! I understand how inconvenient the situation is, and will be glad to help you.

There can be several causes for the issue, but unfortunately the provided log doesn't indicate the exact cause of the problem, so we'll need some additional diagnostic information. Could you please please gather Acronis Info from the host machine, submit a case with the information attached, and let us know it's number?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thank you for the reply, Yana!

I have been experimenting with this problem. I came to the conclusion that I needed to manually deploy the appliance, but also to upgrade it to a version 7 VM before starting it up. I still do not understand why the version 4 VM will not work, but I have the appliance started up now, so this can be marked as Solved if you wish.

Thanks again!
Tony

Dear Tony,

Thank you for keeping us posted and reporting that the issue got solved, I'm really glad to hear it.

We would surely like to investigate the issue with the 4 Vm, but we will need diagnostic information from it, and I assume it's no longer possible to obtain it due to the upgrade. It's ok, too. The most important thing is that the software is currently working, and the issue's gone.

Please let us know in case you need any additional assistance or face any new issue, we will be happy to help you.

Thank you!