Failed to detect installed virtual servers

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

Hi,

I am getting the following entry in my ABR logs on one of my servers:

Type: Warning
Date and time: 11/12/2009 6:38:17 PM
Backup plan: [None]
Task: [None]
Code: 5,439,611(0x53007B)
Module: 83
Owner: Acronis Agent User
Message:
Failed to detect installed virtual servers.
Additional info:
--------------------
Error code: 123
Module: 83
LineInfo: 87bfe8f17321505b
Fields:
Message: Failed to detect installed virtual servers.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8b9
Fields: code : 2147942405
Message: Access is denied

I recently upgraded from ATI to ABR. I see this error every minute of the day. I got another one at 6:39:19 PM, 6:40:20 PM, etc.

Any ideas?
Thanks.

Thu, 11/12/2009 - 22:43
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Gervan,

Thank you for taking time to contact us, I will be happy to help.

Without additional information I can’t be certain of the issue. However this may be the possible solution:

We have just officially updated our Acronis Backup & Recovery line of products to the new build under the number of 11345. For more information on the improvements we've introduced in this build you can refer to this page. Please log in to your account on our web site to download the installation file. You can learn more on how to download the latest build in this article. Please update the components and see if the issue remains. Don't forget to install Acronis Universal Restore. 

If the issue persists, please obtain the below information and create an e-mail request on this page, under Contact us click on the Start here button and follow the step-by-step guide. 

1) Please copy the content of the folder C:\Documents and Settings\All Users\Application Data\Acronis from computer with Acronis Agent.

2) Download AcronisInfo file ;

Run the downloaded file. The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved. Running AcronisInfo may take up to 5 minutes.
Attach the files to the request and let me know the case number via Private Message. I will assign it to an Support Professional to resolve it for you.

Please keep us informed, we will do our best to resolve the issue. 

Please do not hesitate to ask additional questions if the provided information is not clear or if you have any other questions.

Thank you.

Thu, 12/03/2009 - 12:29
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