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Failed to obtain the snapshot state

Thread needs solution

After an initial full backup set this error message shows up in the log.

Operation with partition '2-0' was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0xA5695862AAF8E6A0
Failed to obtain the snapshot state. (0x10C44A)
Tag = 0x14181C22EF45B09F
Already stopped. (0x9)
code = E0000004)
Tag = 0x2AACB7B2AB852AC

More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x000101F6+0x00070021+0x0010C44A+0x00000009

No information on the Acronis website about this available.

0 Users found this helpful

Hello Ben,

Thank you for using Acronis Software.

Regarding your posted message, I found following article in our Knowledge Base.

You should be able to identify the root cause of this message by following all steps in this article.

If there is anything else, we can do for you, please let me know.

Thank you.

Acronis should link that article to the errorcode link that comes up in the event log. It would make it easier for users to find a solution.

Hello Matt,

Thank you for your reply.

I agree to add error messages to our articles. That is, what we already are doing. However, sometimes the solution works, but the error is not exact the same. For that reason, we designed the Smart Error Reporting.

Thank you for your feedback. I have forwarded that to our Management. 

If there is anything else, we can do for you, please let me know.

Thank you.