Failed to read data from the disk. - Advanced Backup & Recovery for Linux

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have installed B&R on 2 linux server ( opensuse, 64bit ) and when I try to back up disks ( file mode ) , I get the following error Code: 66 036 (0x101f4).

In French:
Echec de lecture des données sur le disque.
Echec lors de la lecture à partir du secteur « 0 » du disque dur « 0 ».

The servers uses iscsi disks. Is that the problem ?

I send the 2 logs files using sysinfo.

Thanks for your help.

Regards, Xavier.

Attachment Size
logs.zip 3.11 MB
Wed, 05/18/2011 - 16:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Xavier,

Thank you for finding time to join us on Forum, and report about the issue. I understand your concern, and will do my best to assist you.

According to the logs you've provided, the issue is related to the Scheduler malfunction. We would highly recommend to reinstall or update the scheduler component, and I'd advise you to contact our support team directly: they will provide you with the technical assistance and will make sure that everything is working correctly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 05/18/2011 - 20:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Scheduler?

var\lib\Acronis\TrueImage\Logs\ 18_mai_2011_15_39_07.log

<log uuid="D2E28C53-7DDD-AF50-97EC-23C3AB711292" product="Acronis Backup &amp; Recovery 10" version="10.0" build="11639" >
<event id="1" level="4" module="0" code="1" time="1305725948" message="Impossible de charger la bibliothГЁque dynamique." line_tag="0x71B8BFE1E576DC33">
/usr/lib/Acronis/BackupAndRecovery/libDiskBundleEx.so
/usr/lib/Acronis/BackupAndRecovery/mms
<event id="2" level="4" module="0" code="65521" time="1305725948" message="No such file or directory"

Some problem with loading diskbundle. Well, may be it even supposed to be this way. And it's really old ( 11639, and may be even other version than the rest of the product, the log file itself is from today)

Wed, 05/18/2011 - 20:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Dev-Anon and Yana,

Should i upgrade Acronis, according to you ?

By the way, i'm gonna contact the support team.

Regards, Xavier.

Thu, 05/19/2011 - 08:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Most likely they will ask you to update before further investigation in the case if they don't resolve the problem instantly.

Thu, 05/19/2011 - 19:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you for all your messages and your help everyone.

Xavier, let me provide you with an update please.

I found your case in our system and it has been forwarded to our Expert team.

In case you have additional questions about your case please let me know.

Thank you.

Fri, 05/20/2011 - 09:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Thanks a lot for your help.

I'm waiting for news about your experts. The case: [ ref:00D3Zcb.5005CSdrK:ref ]

I already upgraded the software.

Regards, Xavier.

Fri, 05/20/2011 - 09:58