Failed to retrieve parameter 'Windows name'.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

I am getting the following error over 50 times in one night. What could be the cause?

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Log Entry Details
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Type: Error
Date and time: 8/24/2011 1:20:26 AM
Backup plan: [None]
Task: [None]
Code: 5,242,881(0x500001)
Module: 80
Owner: Acronis Agent User 2
Message:
Failed to retrieve parameter 'Windows name'.
Additional info:
--------------------
Error code: 1
Module: 80
LineInfo: 6ddb03e02a4503c4
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to retrieve parameter 'Windows name'.
--------------------
Error code: 1006
Module: 20
LineInfo: c523d9a02d03d484
Fields:
Message: Failed to enumerate the WMI class object.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8c1
Fields: code : 2148007941
Message: Server execution failed
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00500001+0x001403EE+0x0000FFF0+0x80080005

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Wed, 08/24/2011 - 15:21
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Phillip,

Welcome to our Forum, and thank you for finding time to report about the issue, I really appreciate it, and will be glad to assist you with the matter.

Usually this error occurs when the user under which Acronis Managed Machine Service (MMS) is started is not a member of Administrators group. This can be easily solved by either adding MMS user to the Admins group or changing MMS user. Please follow the instructions in this KB article.

Another possible cause is that Acronis Backup & Recovery 10 could not get the information about network interfaces on the machine by means of the WMI. In order to fix it, please follow these instructions.

But in case the problem still remains, please gather Acronis Info, submit a case with the information attached, and let us know its number. This info is important for us, as it might help to localize the issue cause and find an appropriate solution.

Should you have any questions or concerns, please, let us know, we will be glad to help you.

Thank you!

Mon, 08/29/2011 - 16:11