failed to run backup and recovery engine HELP!!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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HI I Have just install acronis backup and recovery 10 sbs edition.

I have setup my bakups but after 40 second they pause for a unknow reson then i get a error stating "failed to run backup and recovery engine"

I have read a few simial issues on this forum and tried all the thing with vss but still the same? can any body shed some light on this?

Thanks Matt

Thu, 03/11/2010 - 14:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Matthew,

Thank you for posting your question, I will be happy to help. 
To find the exact reason of the issue we need to view the log file of the failed operation. 
Could you please provide us with the log file of the failed operation in .XML format? 
- Launch the program;
- Connect Management Console to the Agent; Log;
- Choose the log entry that contains errors;
- Click on the diskette icon Save all to file;
- Specify the location you want to save the file to;
- Attach the log file to your next post.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Fri, 03/12/2010 - 12:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Same problem on SBS 2008 with ABR 10.0.11345.

See the attached logfile.

Thanks for your help.

Attachment Size
28079-88639.zip 1.46 KB
Mon, 04/19/2010 - 07:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am having this exact same issue. At this point I am unable to use the software. Is there a fix for this issue?

Fri, 07/02/2010 - 17:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Scott!

Welcome to our Forum and thank you for finding time to share you experience with us. I completely understand your concern and will be happy to assist you.

Unfortunately it is almost impossible to identify the issue having only this error: it is a common message and may indicate up to 50 different reasons. In order to fix the problem we need to have all diagnostic information available. Could you please provide us with the following data? 

  1. Screenshot of the error
  2. Exact sequence of steps performed
  3. Acronis Info from the machine you're having the issue

This information will shed the light to the situation and help us to identify the cause.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 07/05/2010 - 17:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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As for the steps I took, basically it was working...I rebooted the server, and it stopped working. I already disabled SQL Express VSS writer.

Tue, 07/06/2010 - 20:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Dear Scott!

Thank you for your comment and for keeping us posted - it's very important for me.

I've checked the screenshot you've kindly attached and still need Acronis Info to have the detailed clear picture of the issue. I've created and FTP account for you and will send you the link to it via PM in a minute. Please upload there the report created and let me know when it's there - I will immediately review it and either find a solution or will localise the issue.

Thank you once again for cooperation!

Wed, 07/07/2010 - 13:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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True Image 2010 home, purchased on 7-11, so far program will not backup, unable to read log file because it only shows the last entry in the log. When I click to the beginning of the log it goes to the the last entry.

Sun, 07/11/2010 - 20:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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After following the instructions of tech support, I now have a totally non working application. My licenses wont even work anymore. I am done, going shopping for new software.

Mon, 07/12/2010 - 13:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Charles and Scott!

Charles, welcome to our Forum! I completely understand your concern. Could you please gather the information requested here and submit a support request?

Scott, thank you for your comment. I'm very sorry for the inconvenience you've faced. Unfortunately I cannot help you with licensing question unless I have the License Server screenshot requested via PM (could you please check whether you've received my message)?

I will completely understand in case you decide not to continue investigation and leave the issue as it is. Though I would still appreciate a chance to get it finally resolved.

Thank you once again for cooperation, it's really important for us.

Tue, 07/13/2010 - 13:26