Fatal error during installation - Backup and Recovery 10

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Installation Acronis Backup & Recovery 10 for Windows Server fails by installing the agent:

I've tried all the solutions that i can find in the forum, but nary helps me to solve my problem

in the attachment is the log file of the msi installation

thanks for your help

Tue, 02/23/2010 - 10:45
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Hello Daniel Krebs,

Thank you very much for your post and I will definitely assist you with this.

I have analyzed the msi log and it looks like a rare Windows based issue. During the installation, Acronis product uses a Microsoft Visual Basic script to register the Acronis VSS. There is an issue with this Microsoft Cscript, which returns the wrong return value resulting in a roll back.

To get this resolved, please do the following:

Install the Acronis Agent (Build 11345 or higher) ignoring the Cscript error by issuing the following command:

msiexec.exe /i [PATH]AcronisAgentWindows.msi IGNORE_VSS_REGISTRATION_ERRORS=1

where [PATH] is the path to where you have the AcronisAgentWindows.msi file.

I would recommend the following article from our Knowledge Base that talks about this in more detail.

If this solution does not resolve the issue, please submit a support request with the following information.

1. MSI log that you have attached to your post.

2. Windows System Information File.

3. Windows Event Logs in EVT format (Control Panel -> Administrative Tools -> Event Viewer)

Please let me know if you have additional questions.

Thank you.

Fri, 02/26/2010 - 16:23
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