GVS backup destroys full backup after one day!!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 22
Comments: 79

Hi all,

I have a serious problem with the GVS backup strategy. It seems that all archive are empty after the second backup done via GVS backup plan.

Maybe it is also due to deduplication... or central storage?

Attached you see a screenshot showing that the overall size should >18GB but the sum of all archive is only a few megabytes. I checked the archive after first backup and all was ok. As you can see also only bakcup 0 ist shown but there should be at least two first one full next one incr. or diff.....

It is not only a display problem since also trying to restore failed due to no files included.

Mon, 09/14/2009 - 06:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 22
Comments: 79

BTW how can I contact Acronis support via Mail. The online formular seems not to work.

Mon, 09/14/2009 - 19:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 22
Comments: 79

Nobody out here with a valid mail adress - I tried the online chat - but I was forwared several times and at the end they tld me they have to ask an expert and I will get an email with further infos.... no help no mail - I am lost thats perfect support.....

Wed, 09/16/2009 - 21:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Endurance,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

I suppose you mean the GFS plan (the Grandfather-Father-Son backup scheme).

We have released a new build of Acronis Backup & Recovery 10.0 (build #11133). Please download and install it. You can learn more on how to download the latest build here.

See if the issue remains and let us know the results. If the issue remains, please provide us with the log file of the backup operation.
 
Thank you.

Fri, 10/02/2009 - 06:05
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