Hanging tasks

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Apologies if this has been raised before, I am a new user of backup and recovery 10 and no end of searching has found a resolution.

I have several tasks running on the console that are not progressing. They have been running for several days. One is a VM image creation, one a valdation of a image backup to NAS and one a local backup. I am unable to stop these tasks at all. Even a server reboot fails to release them.
I need to stop them in order to run further backups on the same device!!

Wed, 12/23/2009 - 10:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 2991

Hello Tony,

Thank you for posting your question, I will be happy to help.

Please perform the following operations on the computer with Acronis Agent installed:

Go Task Manager and stop all items of Backup&RecoveryService.exe that are present there. After that please restart Acronis scheduler:

- Download a special Acronis utility;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:
schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis tasks on the PC. 

Reboot the computer and see if the issue remains. If the issue still persists, please let us know whether you use Acronis Management Server or not. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Tue, 01/12/2010 - 10:54
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