Hangs in middle of backup jobs

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Beginner
Posts: 1
Comments: 4

I've never seen a program have so many problems. On jobs that have been running OK for a few weeks, we're now having intermittent hangs in the middle of the job with the "needs attention" notification. The log ONLY shows the following error which is not helpful.

Anyone know what could be wrong? I'd open a support ticket, but Acronis Support has been seriously dropping the ball, letting support tickets hang for more than a weeks without reply-- even the ones marked "High Severity".

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Log Entry Details
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Type: Error
Date and time: 1/21/2012 5:29:31 PM
Backup plan: [None]
Task: [None]
Code: 1,049,604(0x100404)
Module: 16
Owner: Acronis Agent User
Message:
An invalid parameter.
Additional info:
--------------------
Error code: 1028
Module: 16
LineInfo: 5d368534b536cda9
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: An invalid parameter.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00100404

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Sat, 01/21/2012 - 22:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

More info.... I clicked the Retry (and then Ignore) buttons and it threw the error "Failed to read data from the disk."

I restarted the job, and once again it got to 91%. So far it's created an archive (.TIB) file 17 GB in size, then fails with the error mentioned above.

I've run CHKDSK on the volume where the VHDs are stored, and the volume came back clean.

How can it be that Acronis "failed to read data from the disk"? The server is idle, not running any other job. It's the weekend and nobody is in the office to use it. And it's NOT a matter of bottleneck disks. The VMs are stored on a 1 TB RAID 1+0 partition with 15,000 SAS Seagate Cheetah disks mated to a P410/512 FBWC disk controller. This is a fast server with very fast enterprise class disks.

Sat, 01/21/2012 - 23:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Rebus,

Thank you for opening the thread, and notifying us about the situation. I have sent a follow up message to the Management of Support team, they will investigate the situation.

Regarding the problem you've faced: we need additional information to localize the problem. Please gather Acronis Info, and send it to us.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mon, 01/23/2012 - 16:20