Have Premium support package for ABR10 expires April 12. Installed ABR11 so support expired. Cannot contact support in any way.

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Crazy situation. Trying to contact support, message says suport package expired Dec 9 2011, so cannot contact them over the web. Who the heck do I call?

I look at my Product list and it says suport purchased on April 2011 for ABR10.

How can I contact them?

Sat, 04/21/2012 - 01:13
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>Installed ABR11 so support expired

No. Support program is good for he upgrade, if it's still active, and in your case it's expired - you need to buy maintenance renewal for one year again.

Sat, 04/21/2012 - 05:24
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Sorry, April 30, it must be still valid then. On 'contact support' page there is a 'customer care' item under "Step 1: issue type " selector, (and questions like 'support program is displayed as expired while it shouldn't " fall into this category), then you get e-mail and chat options.

Sun, 04/22/2012 - 19:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello everyone,

Thank you for posting and I appreciate your help dev-anon.

Faye, we are very sorry for not getting back to you sooner. Currently our Support Professional working on your case created a lead for a regional manager to contact you and renew your support subscription.

We are very sorry that you did not get a renewal notification and we are looking into this issue right now.

Should you need additional assistance please let us know.

Thank you.

Mon, 04/30/2012 - 06:59
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