How to recover files and data

Hello Staci,

Thank you very much for your post. I am sorry for not getting back to you earlier, but I assure you that I will give this issue my full attention.

In order to recovery your files, data etc please proceed the following way.

Start Acronis True Image 2010 Home.

1. Start the Recovery Wizard by selecting Recovery File Recovery in the main program menu.

2. Select the archive.

3. If you are going to recover files from an archive containing incremental backups, Acronis True Image Home will enable selecting one of the successive incremental backups by its creation date/time. Thus, you can roll back the files/folders state to a certain date.

4. Select a folder on your computer where you want to recover selected files/folders (a target folder). You can recover data to its original location or choose a new one, if necessary. Choosing a new location results in appearance of one more required step, namely, Destination.
When you choose a new location, by default the selected items will be recovered without recovering the original, absolute path. You may also wish to recover the items with their entire folder hierarchy. If this is the case, select Recover absolute path.
At the Destination step select a new location on the directory tree. You can create a new folder for the files to be recovered to by clicking Create new folder.

5. At the What to recover step select the files and folders to recover. You can choose to recover all data or browse the archive contents and select the desired folders or files. Clicking Next will bring you to the Finish step. Click Proceed if you do not need to change the default recovery options, otherwise click Options.

6. The first optional step allows you to keep useful data changes made since the selected backup was created. Choose what to do if the program finds in the destination folder a file with the same name as in the archive. By default, the program will overwrite existing files and folders, though more recent files and folders are protected from overwriting. If necessary, you can protect the system, hidden files and folders from being overwritten by selecting the appropriate check boxes.
In addition, you can protect the files that meet the criteria you specify in this window from being overwritten.
Unselecting the Overwrite existing files check box will give the files on the hard disk unconditional priority over the archived files.

7. Select the options for the recovery process (that is, recovery process priority, file-level security settings, etc.). The options you set on this page will be applied only to the current recovery task.

8. Up to this point, you can make changes in the created task by choosing the step you want to change and editing its settings. Clicking Proceed will launch the task execution.

9. The task progress will be shown in a special window. You can stop the procedure by clicking Cancel. Please keep in mind that the aborted procedure may still cause changes in the destination folder.

You can also access the help file from within the program by clicking on the question mark in the top right corner of the main program menu and then selecting - Help.

I am sorry that you are getting this error message - "terminated by user". There can be two reasons for this error. The first one would mean what it says, that the user stopped the process. Also, if an Acronis Service crashes, the program would give this error. To get to the bottom of this, can you please login to your Acronis web-account and submit a support request  by pressing "Start Here" with the following log attached:

Please download the following utility to gather diagnostic information from your machine:

- Run the downloaded file. Right click on the file and select Run as administrator.
 The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

Then kindly get back to me either by posting here or send me a PM with the case number, so that I can take personal care of this.

Please let me know if there is anything else I can do for you.

Greetings. I found this item because I am puzzled about an aspect of the recovery process in True Image Home 9.

I often want to recover a single file, and I want the file restored without it's original path structure. For example, I wish to recover the file bert.xxx to the Scratch folder on my C: drive.

When I do that, and select the option to restore the file to a new location, and I specify the Scratch folder as the destination, the file is restored to the Scratch folder but with it's original path structure, e.g. C:/Documents and.../misc/personal/bert.xxx. I would like the file to simply appear in the Scratch folder, without any other path information. Is there a way to do this in version 9?

It would appear from step 4 above that it is possible in version 10.

Thanks in advance for your help.

Hello Bert Zuber,

Thank you very much for your post and I will definitely help you to answer this question.

The option that you are referring to is called - Restore absolute path. In later products, if it is checked, then the files is restored with original file paths, similar to what you are experiencing. If it is unchecked, then it will be put to the new location without the older file paths.

Unfortunately, this option is not available in True Image Home 9. However, I have a workaround for you. You can mount the backup file and then simply copy/paste the needed file to your folder. Please note that his workaround applies only to disks/partitions images.

To mount an image, please do the following:

1. Click on the Mount Image operation icon in the main program window.

2. Click Next.

3. Select the archive from the drives tree. If the archive is located in Acronis Secure Zone, select it to choose the archive at the next step.

4. Click Next.

5. If you selected an archive containing incremental images, Acronis True Image Home will suggest that you select one of the successive incremental images by its creation date/time. Thus, you can explore the partition state to a certain moment.

6. Click Next.

7. Select a partition to mount as a virtual disk. (Note that you cannot mount the entire disk.)
You can also select a letter to be assigned to the virtual disk from the Drive letter drop-down list. If you do not want to assign a letter to the virtual drive, select Do not assign.

8. Click Next.

9. Select whether you want to mount image in Read-only or Read/Write mode.

10. Click Next.

11. If you select Read/Write mode, the program assumes that the connected image will be modified, and creates an incremental archive file to capture the changes. It is strongly recommended that you list the forthcoming changes in the comment to this file.

12. The program displays a summary containing a single operation. Click Proceed to connect the selected partition image as a virtual disk.

13. After the image is connected, the program will run Windows Explorer, showing its contents. Now you can operate with files or folders as if they were located on a real disk.

If you have any questions, please let me know.

Anton....

Many thanks for your prompt reply and for the workaround. I assume that what you refer to as "mounting an image" is the same as "plugging an image" in True Image Home 9?

Thanks again.

Hello Bert Zuber,

Thank you very for getting back to me and you are very welcome. I am not sure what you mean by "plugging an image", if I am not mistaken, that option is called Mounting an image.

You can check additional details on page 55 of our User Guide available here.

Thank you.

Greeetings Anton...

Now I'm really curious. In the menus of my installation of True Image Home there is no item called "Mount....". It does appear in the documentation you referred me to.

I'm attaching a clip from the main (right side) Pick a Task menu that appears when I open True Image. As you can see there are items called "Plug an Image" and "Unplug an Image". This behaves exactly the same as the "Mount.." option, but I'm curious about the different wording.

Any ideas?

Hello Bert Zuber,

Thank you for your reply.

To eliminate any discrepancies between Acronis True Image 9 Home and the User Guide, I installed the latest build (3,854) of Acronis True Image 9 Home on my virtual machine, and checked the menu that is called - "Or Pick a tool". I have attached a screenshot to my post, it says mount image.

Can you please check the build number of your software? The icons look identical, I think, plug an image was used in an older build of Acronis True Image 9 Home and it means the same as mount image.

Please let me know if you have any other questions.

Anton....

The build number on my Acronis True Image 9 Home is 2323. Whoever made the decision to change "Plug" to "Mount" in later builds showed admirable good sense.

Thanks so much for sticking with this and for all of your help.

Bert

I too need some help with solid, step by step instructions with my data recovery problem. I am running Acronis True Image 10. Home ver 13.0.0.6053. My HD has to be reformated or replaced (with an exact same model as original). I have a boot disc and on my external HD I have good, complete backup images. I am very very reluctant to reformat or replace my HD and try to recover the entire works because I can't seem to get a straight forward set of instructions. Have I overlooked some documentation? I have done something like this in the past with GHOST but I remember the set of instructions was very clear. Where might I turn for some help? Thank you.

John,
Click on my signature index link and look at item 7A which has two parts. See if this helps.

To GroverH, Thank you for the link to Accumulated Wisdom by Many! I will read these thoroughly before I attempt a system image (partition) recovery. I want to reformat my HD and hopefully get rid of two bad sectors. I will let the forum know when complete. Thank you.
John

After you perform the restore, then use chkdsk c: /r again and again check for disk errors. Acronis may have carried the bad sector flags back on the restore.

Seems it is a post about data recovery, why not have a try on this post: http://www.uflysoft.com/data-recovery-mac/how-to-recover-data-from-usb…