Hyper-V Backup Fail Windows Server 2008 R2

Hello Peter,

Thank you for reporting about the issue. I'd like to assist you with it.

Unfortunately it's not very clear what is causing the issue. Could you please provide us with the Acronis Info from the host machine or a screenshot of the error you receive? 

This should shed the light onto the situation.

Let us know if you have any questions, we will be glad to help you.

Thank you.

Sorry, here are the Log:

TOL: Failed to execute the command. Der Befehl 'Backup' erstellt ein Backup der spezifizierten Daten zu dem spezifizierten Speicherort.
Zusätzliche Info:
--------------------
Fehlercode: 22
Module: 309
LineInfo: 8d165e86fb819606
Felder: TraceLevel : 1, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Nachricht: TOL: Failed to execute the command. Der Befehl 'Backup' erstellt ein Backup der spezifizierten Daten zu dem spezifizierten Speicherort.
--------------------
Fehlercode: 32834
Module: 114
LineInfo: c35c04057128fd60
Felder:
Nachricht: 'Virtuelle Maschine'-Backup fehlgeschlagen.
--------------------
Fehlercode: 32853
Module: 114
LineInfo: c35c04057128fd95
Felder:
Nachricht: Es wurden nicht alle virtuellen Maschinen per Backup gesichert.
--------------------
Fehlercode: 32852
Module: 114
LineInfo: c35c04057128fdda
Felder:
Nachricht: Backup der virtuellen Maschine 'VMSVR04' fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
LineInfo: 28314c961de7d1db
Felder:
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 3
Module: 329
LineInfo: 1cd98aae889424f9
Felder:
Nachricht: Backup ist fehlgeschlagen.
--------------------

Help this for fix the problem?

Hello Peter,

Thank you for specifying the error! The main line we're looking for is "Failed to open raw hard disk".

There are several causes:

• The Virtual Appliance hardware should be the latest version;
• The Acronis Agent for ESX(i) supports no more than two disks in a virtual appliance;
• There should be one controller with the bus logic parallel type and one with the lsi logic parallel type.

Usually this happens when one installs the upgrade to ABR11 over ABR10.

To resolve the issue, do the following:

1. Upgrade the virtual appliance hardware to the latest (7th) version using the Upgrade Virtual Hardware command in the vSphere Client;
2. If the virtual appliance has more than two disks, leave the first two disks and remove the rest from the Virtual Machine Properties dialog. Acronis Backup & Recovery 11 supports up to two disks in a virtual appliance;
3. Change the second SCSI controller type to lsi logic parallel. There should be one controller with the bus logic parallel type and one with the lsi logic parallel type;
4. Reboot the virtual appliance.

Let us know if you have any questions, we will be glad to assist.

Thank you.

Thanks, but i user Hyper-V from Microsot for Virtual Machines and not VMWare vSphere.

Can you help also with Hyper-V?

Would be nice too if someone could post a link if there's a tutorial on this back up process.