I cannot access my raid drive using the Acronis startup recovery manager

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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i use a highpoint 3520 raid card and i use 7 HDD (5x500Gb and 2x1Tb).

i have a raid 5 across all the discs (500gb on each)

this leaves 500Gb on the each of the 1tb drives so i have made a Raid 1 for my backups.

i can make backups within windows, but when i checked the startup recovery manager to ensure that is worked - i had access to my raid 5 but not my raid 1. how can i fix this?

i am testing shadowprotect - the recovery disc did not show the raid 5 or the raid 1, but i can load a 32bit device driver from my usb stick and then i can access all my partitions.

I tried a custom ghost 15 recovery disc with a 64bit device driver added - i could access all my partitions

How can i get access to my raid 1 using Acronis?
I am running a 64bit windows

thank you

Mon, 08/09/2010 - 15:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Tony,

Thank you for posting and I would like to welcome you to our forum. I will definitely assist you with this issue.

It is very likely that the bootable components in Acronis Startup Recovery Manager lack the correct drivers to properly detect your RAID.

I can recommend 2 workarounds. We can try the latest version of our bootable media, I will send you a private message in a few minutes with the download link.

You can also try creating a BartPe bootable media with Acronis plug-in and add your RAID drivers to it.

If you need additional assistance, please let me know.

Thank you.

Mon, 08/09/2010 - 18:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Thank You for replying.

i had a recovery disc (a linux one) - it shows the raid 5 but not the raid 1

i created a Windows PE disc and added drivers for the raid card (i tried 32bit and 64bit) the disc booted okay but now the raid 5 and raid 1 do not show up.

i think i need some assistance to get a working disc. i download the boot disc from that link that you sent me and tried that - i could see the raid 5 but not the raid 1

thank you

Mon, 08/09/2010 - 19:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Tony,

Thank you for replying.

Please accept my apologies for the inconvenience but the fastest way to resolve this problem would be to submit a support request with this report. I am very confident that our Support team will get this resolved.

If you have additional questions, please let me know.

Thank you.

Tue, 08/10/2010 - 14:56
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

okay here is an update - the Acronis startup recovery manager does not work with my raid 1

- the boot disc that i had made previously with the acronis media builder (linux) does not work with my raid 1

- i made a windows PE disc using the acronis media builder and added the raid driver and i could not see my raid 5 or raid 1

- i tried 32 bit and 64 bit drivers and i could not see my raid 5 or raid 1

- i tried the latest boot disc which you provided a link to it does not work with my raid 1

- i had to use a BartPE builder add Windows 2003 installation files and 32 bit intel raid drivers (for my system disc) and 32 bit drivers for my raid card. i had to edit the txtsetup.oem to make sure it used the correct version.

Using BartPE i can access my raid 5 and raid 1 and backup and recover my system disc

this took 1 day to get working using another persons work (Bart PE builder) to make it work - this is a disgrace.

ghost 15 took 10 mins to run the create disk wizard and add a driver.

shadowprotect allowed me to load a driver from my usb stick - and it worked first time

i don't understand how you acronis media builder doesn't build working media - ghost, shadowprotect and acronis were all using the exact same driver for my raid card and only acronis managed to @#$* it up.

It doesn't fill me with confidence that my backup are save (confidence is very important when you are using backup software)

Tue, 08/10/2010 - 15:49