Install of 2010 Plus Pack Not Find True Image Home 2010

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I purchased the 2010 Plus Pack to add on the PC Backup and Recovery.
This will not install because it says I must have True Image 2010.

I already have True Image 2010 installed.

How do I get this Plus Pack to install?

Wed, 12/30/2009 - 01:12
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I too am experiencing this same issue.... Can anyone assist us with this problem? Acronis Customer Support, can you please assist?

Fri, 01/01/2010 - 19:48
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Michael Baruch wrote:
I purchased the 2010 Plus Pack to add on the PC Backup and Recovery.
This will not install because it says I must have True Image 2010.

I already have True Image 2010 installed.

How do I get this Plus Pack to install?

I think the PP can only work with build 6053 of the 2010 version. What build is yours?

Fri, 01/01/2010 - 23:19
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Hello DwnNDrty, I've already installed build 6053 as well and am still receiving the same error message each time I attempt to install the PP application... Has anyone checked with the actual Acronis Technical Support representative regardging this problem and to ascertain a possible resolution?

Sun, 01/03/2010 - 07:09
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Hello all,

I appreciate your posts here and I will definitely assist you.

Before getting to resolving the issue, I want to thank DwnNDrty, you are absolutely right, the Plus Pack will install only on top of Acronis True Image 2010 home build 6053.

Michael Baruch and Phil Lonzello,

Please check the build numbers for both, your ATIH 2010 and the Plus Pack. Please make sure they are the same language version.

If you are still having issues, please post screenshots of your True Image 2010 Home and Plus Pack installation files.

You can also submit a support request and provide me with the case numbers.

Please let me know if you have additional questions.

Fri, 02/12/2010 - 20:57
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