Install Error 06442537 on MS Server 2008 Std. german

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello,

i have a big Problem with a new Acronis Backup&Recovery Server for Windows.

Its the newest version, downloadet yesterday 02. Sept. 09.

Fellowing Error:

Code: 06442537 - Line -Tag: 0x9f2b3bed6879affb

Suberror:

Code: 01603 - 0xbd28fdbdl64edb8b9

Please Help.

I am from germany, i dont speek a good english. If you can answer in german, plaese do it, ist better for me :-)

Thanks!

Thu, 09/03/2009 - 16:06
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello niclauser,

Thank you for choosing Acronis Backup & Recovery 10.

Unfortunately, we can answer here in English only, our forum members probably can help you to translate this to German. Also, you may contact our German support line here.

Regarding the issue you experienced:

I have analyzed the log you provided and found the following

1: MSIGEN:MsiVSSInstall: execution started.
MSI (s) (3C!FC) [18:02:51:455]: Closing MSIHANDLE (8031) of type 790531 for thread 4092
MSI (s) (3C!FC) [18:02:51:455]: Creating MSIHANDLE (8032) of type 790531 for thread 4092
1: MSIGEN:MsiVSSInstall: Removed registry key SYSTEM\CurrentControlSet\Services\VSS\Providers\{F5DBCC43-B847-494E-8083-F030501DA611}, result 0
MSI (s) (3C!FC) [18:02:51:455]: Closing MSIHANDLE (8032) of type 790531 for thread 4092
MSI (s) (3C!FC) [18:02:51:455]: Creating MSIHANDLE (8033) of type 790531 for thread 4092
1: MSIGEN:MsiVSSInstall: Path to snapapivss.dll: C:\Program Files\Common Files\Acronis\SnapAPI\snapapivss.dll
MSI (s) (3C!FC) [18:02:51:455]: Closing MSIHANDLE (8033) of type 790531 for thread 4092
MSI (s) (3C!FC) [18:02:55:698]: Creating MSIHANDLE (8034) of type 790531 for thread 4092
1: MSIGEN:MsiVSSInstall: Short path to snapapivss.dll: C:\PROGRA~1\COMMON~1\Acronis\SnapAPI\SNAPAP~1.DLL
MSI (s) (3C!FC) [18:02:55:698]: Closing MSIHANDLE (8034) of type 790531 for thread 4092
MSI (s) (3C:80) [18:02:55:714]: Closing MSIHANDLE (8029) of type 790536 for thread 1804
1: MSIGEN:MsiVSSInstall: Registered VSS provider (C:\PROGRA~1\COMMON~1\Acronis\SnapAPI\SNAPAP~1.DLL), error 112
MSI (s) (3C:0C) [18:02:55:714]: User policy value 'DisableRollback' is 0
MSI (s) (3C:0C) [18:02:55:714]: Machine policy value 'DisableRollback' is 0
Aktion beendet um 18:02:55: InstallFinalize. Rückgabewert 3.

This issue is related to SnapAPI driver and VSS provider. Please do the following to resolve the situation:

1. Completely uninstall Acronis Backup & Recovery components from your PC according to this article

2. Remove Acronis VSS Provider from Component Services:

Follow to Start -> Settings -> Control Panel -> Administrative Tools -> Component Services; In opened window please expand: Component Services -> Computers -> My Computer -> COM+ Applications; In opened window choose VSS Provider and delete it.

3. Update SnapAPI drivers from the link I sent to you via PM

4. Install the program from scratch and check if the issue persists.

Please let us know the results!

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 09/08/2009 - 06:29
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