Installation of Advanced Server Backup and Recovery onto SBS Standard 2008 fails on 3rd Component

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Have just purchased and registered this product for installation on new server. Placed the install file on local HDD, logged in as Administrator and initiated installation. During set up was asked to either use new user or existing in 3 dialogue boxes, chose the administrators account. The iinstallation required to add a permission to run as service (or similar). Insallation continued succesfully using SQL Express and then about 15% of third component hung for several minutes. An error regarding Exchange Store stopping appeared in the task bar, then the installation rolled back and hung at 6%. I had to cancel the installation. Exchange appears to be still running. I am reluctant to push forward without some guidance. The system is actually functioning and need to know the install will not cause the system to fail.

Tue, 05/25/2010 - 12:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello John!

Welcome to Acronis Forum, we are glad to greet you here!

I completely understand your concern, and will be glad to help you. Unfortunately due to the lack of diagnostic information it is hard to identify the exact cause, so this situation requires investigation. Could you please kindly do the following?

  1. Make sure that all required services are running. The following services should be started: Volume Shadow Copy, COM+ System Application, Distributed Transaction Coordinator (Control Panel -> Administrative Tools -> Services).
  2. Temporary disable any third party protection software (backup software, antiviruses and firewall). This will ensure us that nothing is perventing our low-level drivers from getting installed.
  3. Clean Temp folder (Start -> Run -> %temp%)
  4. Run the installation once again.
    I would also advise you to create new accounts instead of administrator's. These accounts are required for services activation only and not used for anything else.

Should the issue persist, please obtain

  1. MSI log
  2. Windows System Information

After that please either send these files to me or contact support directly. In case you decide to deal with support, please, keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 05/25/2010 - 14:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for your comprehensive reply, I will attempt a 2nd install following your recommendations at close of business UK time today or tomorrow and let you know the outcome.

Wed, 05/26/2010 - 10:29