Installation error 06442537
Hi
I Cant install the software, we have a Windows 2003 Server and I am trying to install Acronis Backup and can't complete the installation.
Ive browsed to similar topics and Ive tried everything (deleted the registry entries, uninstall, reinstall) and cant make it work, I am attaching an screenshot and the log file.
I hope someone help soon please
Steve,
Please if you find a solution let me know, I will appreciate that very much.
Regards
Joe
I have had some success with my issue. I have another similar server running an older v9.1 TI and noticed that the Volume Shadow Copy service on that box was set to "Manual". My problem server had it set to "Disabled". I had assumed that the Acronis VSS Provider replaced the need for this microsoft service and hence left it alone. However, when I changed it to "Manual" on my problem box, re-ran the install - everything worked fine. I still want to re-boot the server to test it all out fully, but can't do that until tonight as it is my main e-commerce server.
But needless to say I am very relieved - I hope this solution works for you as well. Good Luck.
Steve
hi,
has someone found the solution?
Rafal
I have rebooted and everything seems fine now after enabling the VSS
I did try to uninstall and then install my original version of TI v9.1. It installed as well, but i could not run any backups. I was getting RPC errors and I also noticed that the Acronis scheduler service had not been installed. Gave up and went back to the ABR trial which I will now have to license - so it works out to be an expensive solution for us.
run --> services.msc --> Volume Shadow Copy (this service must be running)
run --> services.msc --> COM+ System Application (this service must be running)
this solved my problem.
Acronis support, please get on top of this!
Kind Regards
-- EDIT --
Oh, just remembered in another post one of the Acronis support staff mentioned about upgrading to the latest build (11133, i think), but when I logon on to my account the only build available is 11105.
Come on guys you have great products but improvements need to be made elementary parts of the support, i.e. latest builds are available for us to download!
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Joe,
According to the msi log file (not to the screen shot of the error message), the installation of a special Acronis module timounter has failed.
To resolve the issue please do the following:
- launch the installation package and select to extract the files;
- extract the Agent component (Agent for Windows) to a temporary folder: C:\Acronis\
- then go to Start -> Run -> cmd -> and execute the command:
msiexec.exe /i C:\Acronis\AcronisAgentWindows.msi DRIVERS_LOG=1 /l*v C:\Acronis\install.log
If by any chance the installation fails, please provide us with the created C:\Acronis\install.log file.
The build # 11133 was removed from the UK web site due to a compatibility issue. This issue is related to the UK licenses only. We are planning to release a new UK build with the fix in a few days. Meanwhile the build #11105 is placed instead of #11133.
Thank you.