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Installation Issue - Can Anyone Help?

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When I try to install the software I am getting the following errors:

Code: 06442537
Line tag: 0x9f2b3becl6879b1a5l
Message: Installation Error

sub error
code: 01603
line tag: 0xbd28fdbdl64edb8bcl
message: fatal error during installation

Any ideas?

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Hello Martin Clark,

Thank you for posting. I will definitely assist you with this.

I have studied the msi log that you have provided. It looks like the installation is failing because of timounter. To resolve this issue, please do the following:

1. Run the Acronis ABR10 Cleanup utility.

2. Reboot the machine.

3. Run the installation one more time and if it fails, please attach a new msi log.

Please let me know if you have additional questions.

Thank you.