Installation of Management Server on SBS 2008 fails

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I can't install the Management Server on our SBS2008. I execute the msi.-file and the setup starts as usual. At the beginning of the installation process the UAC of Windows pops up and I click "proceed". Shortly after that the installation process stops.
It says (I translated from german): "Installation terminated before AB&R Management Server installation was completed. You have to restart the installer for another try."
But the error occurs every time you try to install the package. The package has the version 10.0.11345.

Already installed and working on the server are:

- Management Console
- Bootable Component
- License Server
- WinPE IsoBuilder

Is there anything special about the installation?

Tue, 02/23/2010 - 13:13
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Hello Michael Weinert,

Thank you for posting here and I would like to assist you with resolving this issue.

At the moment it is not very clear why the installation fails because I do not have any installation logs and such. However, I can suggest a few workarounds to get this resolved.

When installing the Acronis Management Server it needs an SQL database in order to function properly. You can either select an existing one or install it from the installation package. Acronis installs Microsoft SQL Server 2005 Express.

1. Try to install from the .msi file by right clicking on it and selecting run as administrator.

2. Can you temporarily disable Windows UAC and try to install from the .msi file?

3. Have you used Acronis Backup and Recovery 10 SBS installation package to install that component?

If none of the steps help, please create an MSI log and you can either post it here, so that I can take a look, or submit a support request with the following information:

1. Creating an MS Installer Log of Acronis Software

2. Windows System Information File

3. Windows Event Logs in EVT format (Control Panel -> Administrative Tools -> Event Viewer)

Please let me know if you have any other questions.

Thank you.

Fri, 02/26/2010 - 17:26
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