Invalid index identified every 15min on central vault
Every 15min I get warning messages in my log about ivalid index found. No further info where what impact etc. I did a chkdsk and found no issues on the storage.
What to do with that message?
HI,
I have no connection issues - also not talking about invalid index SPECIFIED but Identified! means the logfiles of the AMS states wrong index.
But thx for the KB entry and searching for it.
also not talking about invalid index SPECIFIED but Identified!
It's in German, I'm not sure that it was translated to it in exactly the way you expect. Also, on the screenshot provided, there is module info and error code exactly the same as in KB article. There is no lineinfo in the KB article, but similar to http://forum.acronis.com/forum/3212 lineinfo is off just by 0x18 . Connection is not necessary to get this error, most likely it just performs scheduled license check.
You are right - translations are sometimes misleading (I already saw several one sin acronis that are completely rubbish). I investigated your KB but found no relation to my issues - ticket to support was opened let's wait what they will find.
Did they find anything interesting?
Not yet - the firstline support collects all data (which takes ~1-2 weeks with all extra rounds) then in many cases there is a handover to second line. Now I am hanging there and nothing happens.
Case ID: 01234088
Hello all,
Thank you for your comment.
Endurance, thank you for the case number provided. As far as I can see at the moment the case status indicates that support has sent you the solution. Could you please check your e-mail and let us know whether you have received the message on 8/17/2011 and whether this solution has fixed the issue?
Thank you for your feedback as well, I have forwarded it to the Management team via our Customer Listening System. They'll take it under consideration.
Thank you once again for cooperation.
There is no solution but a statement that I should try a non Windows Storage Server Version. I am missing a root cause analysis showing/explaining why this error happens. Without this I am not convinced to spend effort on setting up a new machine.
Hello Endurance,
Thank you for keeping us posted, I appreciate it.
I've checked the case details and contacted the Development team. At the moment the task we've created for the Development team that was based on your case is under investigation. The reason why you've been asked to reinstall ASN on some other machine and check if error message appears is related to the fact that Windows Storage Server 2008 and Windows Storage Server 2003 are OEM solutions that come in different customizations and are sold with physical appliances. Thus during the creation of Acronis Backup and Recovery our Development team had no opportunity to test the product in such environment, and we cannot guarantee the stability of work. Please see this article for more details.
Officially this OS is not supported, and the best workaround here is to install the components onto any other suitable machine. I entirely understand how upsetting and inconvenient this situation can be. If there's anything we can help you with - let us know, we will be glad to assist you.
Thank you once again for cooperation and patience. I appreciate it.
There are millions of environments that they can not test - but this is not my issue.
I would like to understand the root cause of the error message. Currently it is unclear for me
* if it really comes from the storage server - I assumed this since the source is this machine...
* Which vault/backup is affected (all, none, one...)
* it seems to be caused by a periodic (15min) task - which one? (see attachment)
Please just let me know a more detailed explenation of the background of the error message. Source, components involved etc.
Hello Endurance,
I entirely understand you, and would also like to receive the explanation to it. But unfortunately as far as this environment officially is not supported, Development and Testing Teams will not proceed with the investigation, so we will not obtain this information and won't be able to provide you with it.
I'm really sorry for any possible inconvenience caused, and wish we could help you with these questions.
If there's anything else we can help you with, let us know.
Thank you for understanding.